Customer Support Team Lead

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

About the Role:

We are seeking a highly skilled Customer Support Team Lead to join our Colombia-based team at Sezzle. As a key member of our customer support leadership team, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.

Responsibilities:

  • Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.
  • Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
  • Oversee the resolution of customer inquiries through various channels.
  • Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success.
  • Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.
  • Act as a liaison between the Colombia customer support team and global leadership, communicating team performance and contributing to strategic decision-making.

Requirements:

  • Previous experience in a customer support leadership role in a fast-paced environment.
  • Excellent communication and interpersonal skills, with fluency in written and spoken English and Spanish.
  • Proven ability to manage multiple tasks effectively and prioritize team objectives.
  • Strong problem-solving skills and a passion for delivering exceptional customer experiences.
  • Bachelor's degree or equivalent experience in a related field.
  • Familiarity with Zendesk, LiveAgent, or Jira is a plus.

What Makes Working at Sezzle Awesome?

At Sezzle, we are more than just brilliant engineers and passionate innovators; we are individuals with diverse interests and backgrounds. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven. Our culture is defined by our commitment to diversity and inclusion, enriching the employment experience and supporting our mission.

Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status.

  • Customer Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Role:We are seeking a skilled Customer Support Team Lead to join our team at Sezzle. As a key member of our customer support team, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.Responsibilities:Lead a team of customer support specialists, providing...

  • Customer Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Role:We're seeking a Customer Support Team Lead to join our Colombia team at Sezzle. As a key member of our support team, you'll be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. Your responsibilities will include overseeing troubleshooting efforts, crafting...

  • Customer Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Opportunity:We're seeking a seasoned Customer Support Team Lead to join our Sezzle team in Colombia. As a key member of our customer support team, you'll be responsible for leading a team of specialists in delivering exceptional support experiences. Your expertise will be crucial in overseeing troubleshooting efforts, crafting comprehensive...

  • Customer Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Opportunity: Sezzle is seeking a skilled Customer Support Team Lead to join our Colombia team. As a key member of our support team, you will be responsible for leading a team of customer support specialists, providing guidance and support to ensure exceptional service delivery. Your responsibilities will include overseeing troubleshooting efforts,...

  • Customer Support Team Lead

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Preply A tiempo completo

    Unlocking Potential Through LearningWe believe in empowering tutors and learners to create exceptional experiences. To achieve this, we need a skilled Customer Support Team Lead to join our Preply team.Key Responsibilities:Lead a team of customer support agents to ensure seamless communication and issue resolution.Develop and implement strategies to enhance...

  • Colombia Customer Support Team Lead

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Role:We are seeking a skilled Customer Support Team Lead to join our Colombia team at Sezzle. As a leader, you will be responsible for guiding a team of customer support specialists to deliver exceptional service experiences.Key Responsibilities:Lead a team of customer support specialists, providing guidance and support to ensure exceptional...

  • Colombia Customer Support Team Lead Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About Sezzle:We're a fintech company that helps people buy now and pay later, with a focus on exceptional customer experiences. Our Colombia-based customer support team is dedicated to delivering top-notch service to our customers.Estimated Salary: $40,000 - $60,000 per year.About the Role:Are you skilled in nurturing customer success and adept at problem...

  • Colombia Customer Support Team Lead

    hace 6 horas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About Sezzle:We are a fast-paced company that is dedicated to delivering exceptional support experiences. We are seeking a talented Customer Support Team Lead to join our team in Colombia.As a Customer Support Team Lead, you will be responsible for leading a team of customer support specialists and providing guidance and support to ensure exceptional service...

  • Colombia Customer Support Team Lead

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    About the Role:We are seeking a seasoned Customer Support Team Lead to join our dynamic team at Sezzle in Colombia. As a leader in this role, you will be responsible for overseeing a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.Key Responsibilities:Lead a team of customer support specialists,...

  • Technical Support Team Lead

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    About Seligo TechSeligo Tech is a leading fintech company seeking an experienced Technical Support Manager to lead our L2 Technical Support and requirements team.This is a challenging role that requires a strong leader to support our corporate business with its technical requirements, offering world-class service, and creating permanent improvement...

  • Technical Support Team Lead

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    About the RoleThis position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives.Key Responsibilities• Lead, mentor, and guide the team to achieve high performance.• Create KPIs and...

  • Product Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo

    Empower Cybersecurity Resilience and Guide Product Support to Secure Digital Well-BeingCybersecurity is a top priority for organizations, and Cato Networks is at the forefront of this field. As a Product Support Team Lead, you will play a crucial role in guiding a team of remote engineers to ensure seamless customer engagement during post-sales, evaluation,...

  • Client Service Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Horatio Career OpportunityHoratio is a company that values excellence and family. We're looking for a Client Service Team Lead to join our team.Responsibilities:Coordinate the Customer Service TeamProvide direct customer supportReview and resolve escalationsEvaluate team membersSupport process improvementTrain new hiresRequirements:3+ years of experience as...

  • Colombia Support Team Leadership Position

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sezzle A tiempo completo

    Customer Support Team Lead RoleWe're seeking a Customer Support Team Lead to join our Colombia team. As a leader, you'll oversee a team dedicated to delivering exceptional support experiences. Your responsibilities will include guiding troubleshooting efforts, crafting comprehensive instructions, and ensuring effective communication with...

  • Product Support Team Lead

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

    Unlock Cybersecurity Excellence as a Product Support Team LeadAt Emapta, we're dedicated to empowering businesses with cutting-edge cybersecurity solutions. As a Product Support Team Lead, you'll play a pivotal role in guiding our team of remote engineers to deliver seamless customer engagement during post-sales, evaluation, and onboarding. Your expertise in...

  • Client Service Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Horatio Career OpportunityHoratio offers a career path that's more than just a job. You'll discover a purpose, growth opportunities, and the chance to make a real impact. Our people are part of a family, not just a team.Client Service Team Lead RoleWe're seeking an experienced Team Lead with 3+ years of supervision experience. You'll need hands-on experience...

  • Customer Contact Management Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    About the JobJoin Sanofi, an inclusive employer and a member of myGwork, as a Customer Contact Management Team Lead. This role is part of our Bogotá HUB, where we innovate and improve performance across every Sanofi department.Key ResponsibilitiesSupervise a team that delivers exceptional customer experiences by understanding customer issues and providing...

  • Product Support Team Lead

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo

    Empower Cybersecurity Resilience and Guide Product Support to Secure Digital Well-beingCybersecurity is vital; Emapta Networks makes digital safety a reality. Our client is at the cutting edge of cybersecurity and networking, transforming the way organizations secure their digital landscapes. By pioneering the convergence of network and security into a...

  • Technical Support Lead

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    About the RoleSeligo Tech is seeking an exceptional Technical Support Manager to lead our L2 technical support and requirements team.This individual will be responsible for supporting our corporate business with its technical requirements, offering world-class service, and driving permanent improvement initiatives.Lead, mentor, and guide the team to achieve...

  • Customer Service Team Lead

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo

    Job OverviewThe Customer Service Team Lead plays a crucial role in maintaining high customer satisfaction levels by ensuring timely and accurate order processing.Key Responsibilities:Oversee a team of customer service specialists to ensure they are providing excellent service and resolving customer complaints effectively.Maintain a high level of customer...