Lead Desktop Support Engineer
hace 3 semanas
We are the IT team that supports AAA game development in a collaborative environment at Electronic Arts Inc. studios. As a Lead Desktop Support Engineer, you will report to our IT Manager and be responsible for ensuring the onboarding experience aligns with EA IT global standards.
Responsibilities
- Collaborate with the Desktop Support Engineering team to provide Tier 1-3 IT support for employees, including imaging, new machine setup, PC refreshes, hardware replacements, software licensing, and incident management.
- Develop technical solutions through automation, scripting, and engineering best practices to identify challenges and opportunities.
- Guide communication between team members, site IT, and global IT functions.
- Serve as the first and last escalation point to the internal IT team and resolve complex technical issues.
Qualifications
- Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
- 5 or more years of experience in all aspects of a gaming studio site IT or within the entertainment media industry.
- 2 or more years of experience in an IT senior and leadership role.
- Experience with deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment.
- Understanding of basic network protocols and experience with G-suite administration, endpoint management tools, anti-virus solutions, and virtual desktop infrastructure solutions.
- Familiarity with standard helpdesk ticketing tools and ITIL practices.
Benefits
- Health benefits, professional development opportunities, work-life balance, and additional perks.
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