Lead Desktop Support Engineer

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Electronic Arts Inc. A tiempo completo

We are the IT team that supports AAA game development in a collaborative environment at Electronic Arts Inc. studios. As a Lead Desktop Support Engineer, you will report to our IT Manager and be responsible for ensuring the onboarding experience aligns with EA IT global standards.

Responsibilities

  1. Collaborate with the Desktop Support Engineering team to provide Tier 1-3 IT support for employees, including imaging, new machine setup, PC refreshes, hardware replacements, software licensing, and incident management.
  2. Develop technical solutions through automation, scripting, and engineering best practices to identify challenges and opportunities.
  3. Guide communication between team members, site IT, and global IT functions.
  4. Serve as the first and last escalation point to the internal IT team and resolve complex technical issues.

Qualifications

  1. Bachelor's degree or professional training/certifications related to areas of responsibilities or equivalent work experience.
  2. 5 or more years of experience in all aspects of a gaming studio site IT or within the entertainment media industry.
  3. 2 or more years of experience in an IT senior and leadership role.
  4. Experience with deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment.
  5. Understanding of basic network protocols and experience with G-suite administration, endpoint management tools, anti-virus solutions, and virtual desktop infrastructure solutions.
  6. Familiarity with standard helpdesk ticketing tools and ITIL practices.

Benefits

  1. Health benefits, professional development opportunities, work-life balance, and additional perks.


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