Hospitality Excellence Coordinator
hace 1 mes
About Four Seasons:
Four Seasons Hotels and Resorts is a world-renowned hospitality brand that prides itself on delivering exceptional guest experiences. Our team members around the globe are passionate about creating unforgettable moments for our guests, residents, and partners.
We believe that the key to success lies in recognizing individual talents, welcoming new perspectives, and treating everyone with respect and care. Whether you work with us, stay with us, or discover with us, we strive to create lasting impressions that will stay with you long after your visit.
In Cartagena, Colombia, our flagship hotel is a testament to the city's rich history and cultural heritage. Nestled in the heart of the Getsemaní neighborhood, our property boasts 131 stylish accommodations, including 27 suites, four restaurants and lounges, two ballrooms, a Spa, Fitness Centre, and two rooftop pools.
About the Role
We seek a Hospitality Excellence Coordinator who will be responsible for identifying opportunities to enhance the guest experience across all hotel outlets. Working closely with departmental managers, this individual will develop and implement processes to ensure seamless execution of these initiatives.
The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a keen eye for detail. They will be responsible for measuring results, communicating successes to the team, and overseeing the implementation of Hotel Guest Experience initiatives.
Responsibilities include seeking out opportunities for guest-centric experiences, working with departmental managers to put processes in place, measuring results and communicating on a weekly basis, overseeing and implementing Hotel Guest Experience initiatives, and coordinating correspondence with guests pre- and post-stay.
Requirements
- Degree in hospitality management or related field
- 3 years of experience in similar roles within the hotel industry
- Exceptional customer service skills
- Strong verbal and written communication skills
- Attention to detail
What We Offer
- Competitive salary: $60,000 - $80,000 per annum
- Excellent training and development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Full-time position
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