Excellence in Guest Experience Management

hace 2 días


Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo
About Four Seasons

We are a collective of individuals who strive for excellence, driven by a passion to create remarkable experiences for our guests, residents, and partners. Our team members around the world embody luxury with genuine heart, delivering exceptional guest experiences through a commitment to quality and attention to detail.

Our purpose is to create lasting impressions that stay with our guests for a lifetime. We believe that life is richer when we truly connect with the people and world around us. This philosophy guides everything we do, from revitalizing historic landmark buildings to creating timeless style and legendary service.

About The Role

We seek an experienced Guest Experience Manager to lead our efforts in creating memorable experiences for our guests. This role requires a strong focus on customer service, attention to detail, and the ability to work collaboratively with various departments to ensure seamless execution of service.

Key Responsibilities:
  • Seeks out opportunities for guest-centric experiences in all hotel outlets
  • Works with departmental managers to implement processes for executing these opportunities
  • Measures results and communicates weekly to the team
  • Oversees and implements Hotel Guest Experience initiatives and ideas
  • Identifies areas for improvement and suggests solutions
What You Bring

We are looking for an individual with a degree in hospitality management or a related field, and at least 3 years of experience in similar roles within the hotel industry. You should possess exceptional customer service skills, strong verbal and written communication skills, and attention to detail.

What We Offer
  • Competitive salary: $70,000 - $90,000 per year
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons hotels and resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals


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