Excellence in Guest Experience Management
hace 2 días
We are a collective of individuals who strive for excellence, driven by a passion to create remarkable experiences for our guests, residents, and partners. Our team members around the world embody luxury with genuine heart, delivering exceptional guest experiences through a commitment to quality and attention to detail.
Our purpose is to create lasting impressions that stay with our guests for a lifetime. We believe that life is richer when we truly connect with the people and world around us. This philosophy guides everything we do, from revitalizing historic landmark buildings to creating timeless style and legendary service.
About The RoleWe seek an experienced Guest Experience Manager to lead our efforts in creating memorable experiences for our guests. This role requires a strong focus on customer service, attention to detail, and the ability to work collaboratively with various departments to ensure seamless execution of service.
Key Responsibilities:- Seeks out opportunities for guest-centric experiences in all hotel outlets
- Works with departmental managers to implement processes for executing these opportunities
- Measures results and communicates weekly to the team
- Oversees and implements Hotel Guest Experience initiatives and ideas
- Identifies areas for improvement and suggests solutions
We are looking for an individual with a degree in hospitality management or a related field, and at least 3 years of experience in similar roles within the hotel industry. You should possess exceptional customer service skills, strong verbal and written communication skills, and attention to detail.
What We Offer- Competitive salary: $70,000 - $90,000 per year
- Excellent training and development opportunities
- Complimentary accommodation at other Four Seasons hotels and resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
-
Guest Experience Manager
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons, we thrive on people-first culture. We believe that the best way to provide exceptional guest experiences is through a world-class employee experience and company culture. Our team members around the world are passionate about delivering luxury with genuine heart, and we empower them to do so through comprehensive training...
-
Hospitality Excellence Coordinator
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality brand that prides itself on delivering exceptional guest experiences. Our team members around the globe are passionate about creating unforgettable moments for our guests, residents, and partners.We believe that the key to success lies in recognizing individual talents,...
-
Hotel Guest Relations Specialist in Cartagena
hace 2 meses
Cartagena de Indias, Bolívar, Colombia Pvtistes A tiempo completoHotel Guest Relations Specialist in CartagenaExciting Opportunity:We are seeking a Guest Relations Specialist to join our team at Sofitel Barú Calablanca in beautiful Cartagena, Colombia. As a Guest Relations Specialist, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable.Key...
-
Hotel Operations Director
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Hilton Technologies A tiempo completoAbout UsNacar Hotel, a member of Curio Collection By Hilton, is a luxury hotel located in the historic center of Cartagena, Colombia. We strive to create cultural connections and provide unique experiences for our guests.Job DescriptionWe are seeking an experienced General Manager to lead our hotel operations. The ideal candidate will possess excellent...
-
Operations Director
hace 1 día
Cartagena de Indias, Bolívar, Colombia Accor Hotels A tiempo completoCompany OverviewSofitel Legend Cartagena, Colombia is a renowned luxury hotel that offers a unique opportunity for professional growth and development. As part of the Accor Hotels group, we pride ourselves on delivering exceptional guest experiences and fostering a collaborative work environment.SalaryThe estimated annual salary for this position is $120,000...
-
Front Office Operations Manager
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons">Four Seasons Hotels and Resorts is a world-leading luxury hospitality company that operates with a collective of individuals who strive for excellence in delivering exceptional guest experiences. We believe that our employees are the backbone of our success, and we invest heavily in their development and well-being.
-
Luxury Hotel Operations Director
hace 3 semanas
Cartagena de Indias, Bolívar, Colombia Hilton Technologies A tiempo completoNacar Curio Collection By Hilton is seeking an experienced Luxury Hotel Operations Director to lead the management of our hotel in Cartagena, Colombia. As a key member of our team, you will be responsible for directing hotel operations, developing commercial strategies, and managing ongoing profitability.ResponsibilitiesManage and lead the hotel's daily...
-
Luxury Hospitality Leader
hace 7 días
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels Ltd A tiempo completoFour Seasons Hotels Ltd is a world-renowned leader in luxury hospitality, with a commitment to delivering exceptional guest experiences. Our team members around the globe create unforgettable moments for our guests, residents, and partners through a passion for service excellence and genuine warmth.">We believe that life is richer when we connect with...
-
Front Office Manager
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons, we believe that our people are the driving force behind our success. We're looking for a talented Front Office Manager to join our team in Cartagena, Colombia. As a member of our Front Desk team, you will be responsible for ensuring that our guests have an exceptional experience.About the location:Our hotel is located in...
-
Hotel Operations Director
hace 1 semana
Cartagena de Indias, Bolívar, Colombia Accor Hotels A tiempo completoSofitel Legend Cartagena, ColombiaRef: 20549UAbout Accor HotelsWe are a luxury hospitality leader committed to delivering exceptional guest experiences. Join us and discover opportunities to grow your skills and expertise.The Role: Hotel Operations DirectorThis is an exciting opportunity to lead our hotel's operations, driving peak financial performance,...
-
Security Leader at Four Seasons Hotels and Resorts
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAt Four Seasons, we're dedicated to providing exceptional guest experiences. To achieve this, we need a skilled Security Leader to oversee the safety and security of our properties.About Four SeasonsWe're a global hospitality company with a commitment to luxury and genuine heart. Our team members around the world create unforgettable experiences for our...
-
Digital Marketing and Public Relations Leader in Cartagena
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAt Four Seasons Hotels and Resorts, we're seeking a highly motivated Digital Marketing and Public Relations Manager to join our team in the historic city of Cartagena. With a strong background in social media and online marketing, you'll be responsible for executing public relations and marketing strategies that showcase our luxury brand identity.About Four...
-
Director of Food and Beverage Operations
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:Four Seasons Hotels and Resorts is a company that prides itself on creating unforgettable experiences for its guests, residents, and partners. At the heart of this philosophy is a commitment to luxury and genuine heart.About the Role:We are seeking a talented and experienced Director of Food and Beverage to join our team at Four Seasons....
-
HR Business Partner and Employee Experience Specialist
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons Four Seasons is a leader in luxury hospitality, driven by a commitment to exceptional service and unforgettable experiences. Our team members around the world create lasting impressions for our guests, residents, and partners through a passion for excellence and a genuine dedication to making every moment special.We believe that our...
-
F&B Operations Director
hace 3 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons A tiempo completoAbout the RoleWe are seeking an exceptional F&B Operations Director to join our team at Four Seasons in Cartagena. As a leader in the food and beverage industry, you will be responsible for driving the success of our F&B division, ensuring exceptional guest experiences, and fostering a culture of innovation and excellence.The ideal candidate will have a...
-
F&B Director for Luxury Hotel
hace 2 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels Ltd A tiempo completoAbout the Role:This esteemed position at Four Seasons Hotels Ltd offers an extraordinary opportunity to lead our Food and Beverage division in Cartagena. As F&B Director, you will be responsible for spearheading innovative culinary experiences that reflect local heritage while maintaining the highest standards of quality.Key Responsibilities include...
-
Administrative Support Coordinator
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:We are a global hospitality leader, driven by our people and committed to excellence. Our team members create unforgettable experiences for our guests, residents, and partners through a passion for luxury with genuine heart.At Four Seasons, we prioritize creating a world-class employee experience and company culture that enables our people...
-
Operational Excellence Lead for Logistics and Supply Chain
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Maersk A tiempo completoJob DescriptionWe are seeking an experienced Operational Excellence Lead to drive process improvements and enhance productivity in our logistics and supply chain operations.
-
Learning and Development Director
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons, we believe in empowering our employees to deliver exceptional guest experiences through a world-class employee experience and company culture.About the Role:Identify and address staff development needs at an individual and group level.Build and maintain confidence and credibility with employees, supervisors, and...
-
Food and Beverage Director
hace 2 meses
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in luxury hospitality, driven by a passion for delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Location:Located in...