Luxury Hospitality Leader
hace 1 semana
Four Seasons Hotels Ltd is a world-renowned leader in luxury hospitality, with a commitment to delivering exceptional guest experiences. Our team members around the globe create unforgettable moments for our guests, residents, and partners through a passion for service excellence and genuine warmth.
">We believe that life is richer when we connect with others, and our purpose is to create lasting impressions that stay with you for a lifetime. Whether you work with us, stay with us, live with us, or discover with us, we strive to make every moment count.
">In Cartagena, Colombia, Four Seasons is revitalizing a collection of historic landmark buildings dating back to the 16th century. Experience the authentic charm of the Getsemaní neighborhood, where timeless style meets legendary service. Enjoy 131 accommodations, including 27 suites, four restaurants and lounges, two ballrooms, and a Spa, Fitness Centre, and two rooftop pools.
">About the Role:
">The Chief Concierge is responsible for leading the Concierge team, ensuring an exceptional experience for our guests, while meeting key performance indicators related to guest satisfaction. Key responsibilities include:
">- ">
- Leading and developing the Concierge team">
- Ensuring ultra-luxury standards are met in daily operations">
- Managing budgets effectively to optimize team performance">
- Planning operations based on occupancy rates">
- Providing exceptional guest service, resolving complaints, and addressing queries related to hotel services, operating hours, staff contacts, events, and directions">
Requirements:
">- ">
- Degree in Hospitality or related field (desired)">
- Minimum 2 years of experience as a Concierge (required)">
- Minimum 2 years of leadership experience in the hospitality industry (required)">
What We Offer:
">- ">
- Competitive salary: $65,000 - $85,000 per year">
- Benefits package including health insurance, retirement plan, and paid time off">
- Ongoing training and development opportunities">
- Amenities including accommodation, meals, laundry, and other perks">
- Opportunities for career growth and professional development within the company">
We are dedicated to perfecting the travel experience through innovation and the highest standards of hospitality. If you're passionate about delivering exceptional service and creating unforgettable moments for our guests, apply today
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