Technical Support Specialist for Business Applications
hace 2 semanas
We are seeking a highly skilled Technical Support Specialist to join our team in Bogota, Colombia. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting services to end-users across various business applications.
About the RoleThis is a full-time position that requires shift work and on-call availability. You will play a critical role in maintaining a high level of service quality, staying updated with IT trends and innovations, and contributing to continuous system improvements.
Main Responsibilities- Provide 2nd level Application/System end-to-end support experience for customers and COTS components.
- Troubleshoot and identify resolutions for complex issues within defined SLAs using available workarounds or permanent fixes.
- Initiate and drive problem management activities.
- Participate in Incident and Problem Management according to ITIL standards.
- Create and maintain system and service documentation, including knowledge sharing.
- Generate application reports using availability and performance management toolset.
- Foster interaction and collaboration with customers, internal teams (i.e. L1, L3), and 3rd parties.
- Strong problem-solving skills.
- Excellent communication and interpersonal abilities.
- Analytical thinker with attention to detail.
- Ability to adapt to changing environments and learn new technologies.
- Self-motivated and results-driven.
- Commitment to continuous learning and improvement.
The estimated salary for this position is $55,000 - $65,000 per year, depending on qualifications and experience. Convatec Inc. offers a range of benefits, including equal opportunities for all employees and applicants, regardless of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics, or any other basis prohibited by law.
About ConvaTec Inc.ConvaTec Inc. is a global medical products and technologies company focused on solutions for the management of chronic conditions. With around 10,000 colleagues worldwide, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. We are committed to continuous innovation and improvement, and we offer a dynamic and supportive work environment that encourages growth and development.
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