Technical Support Specialist for Global Applications

hace 1 semana


Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo
About the Role

The Application Support Analyst will provide dedicated technical support for the Nielsen Label Insight IT Service and its internal applications. This role ensures users can perform their duties efficiently while adhering to internal processes.

Key Responsibilities
  • Provide professional technical application support for customer-facing applications and services
  • Support teleworkers within the support region
  • Act as an escalation point for the Application Support team for global offices covering faults, advice, and work requests around the Nielsen Label Insight internal systems
  • Become involved with planned projects and bespoke software releases to provide technical support for new systems
Requirements

We are seeking an analytical and methodical individual with a good level of face-to-face customer service experience. The ideal candidate should have experience in working within a service desk and supporting proprietary applications within a commercial environment.

Benefits

Nielseniq offers a flexible working environment, health insurance, life assurance, and volunteer time off. We value diversity and inclusion and strive to create a workplace that reflects the diversity of our clients, communities, and markets.

Salary Range:

$60,000 - $80,000 per annum, depending on location and experience.



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