Technical Support Engineer for IoT Devices and Web Applications

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Sutherland Global Services A tiempo completo

Role Overview
Sutherland Global Services is a global provider of business process and technology management services. We are seeking a highly motivated Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications.

Job Responsibilities

  • Communicate complex information in a simplified and clear manner.
  • Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
  • Understand and empathize with customers when interacting with a wide range of different personality types.
  • Collaborate with product, program, marketing, and engineering teams.
  • Act as customer voice and define and implement innovative solutions.
  • Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, and Salesforce.


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