Technical Support Engineer for IoT Devices and Web Applications
hace 2 semanas
Role Overview
Sutherland Global Services is a global provider of business process and technology management services. We are seeking a highly motivated Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications.
Job Responsibilities
- Communicate complex information in a simplified and clear manner.
- Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
- Understand and empathize with customers when interacting with a wide range of different personality types.
- Collaborate with product, program, marketing, and engineering teams.
- Act as customer voice and define and implement innovative solutions.
- Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, and Salesforce.
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