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Technical Support Specialist, Data Solutions
hace 2 meses
We are seeking a highly skilled Technical Support Specialist, Data Solutions to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing enterprise-level technical support to our customers and prospects via a support ticketing system and within Service Level Agreements (SLAs).
Key Responsibilities- Technical Support: Provide technical support to customers and prospects via a support ticketing system and within SLAs.
- Issue Resolution: Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues.
- Collaboration: Collaborate internally and support the technical onboarding of new customers, including users' set-ups and configurations.
- Knowledge Sharing: Document knowledge and help educate colleagues and teammates on technical cases.
- Product Knowledge: Keep current with product knowledge and latest features and functionality.
- Education: Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent.
- Experience: Experience providing technical support or being part of an implementation team.
- Skills: Strong troubleshooting and problem-solving skills, highly detail-oriented, great written and verbal client communication skills, good level of written and spoken English and Spanish, strong SQL background.
- Additional Requirements: Willingness to work outside of business hours from time to time, team spirit, self-motivation, and a positive attitude.
- Knowledge: Knowledge in Linux systems, utilities, and scripting, experience with supporting an analytic product in a SAAS environment, knowledge of ETL processes, business orientation specifically in Retailer domain.
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
