Technical Support Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

Job Title: Technical Support, Data Solutions

Job Summary:

We are seeking a highly skilled Technical Support, Data Solutions professional to join our team at NielsenIQ. As a key member of our technology team, you will provide technical support and solutions to our customers and prospects, ensuring seamless data automation and onboarding processes.

Key Responsibilities:

  • Provide technical support and solutions to customers and prospects via a support ticketing system and within SLAs
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
  • Collaborate internally and support the technical onboarding of new customers, including users' set-ups and configurations
  • Monitor and validate data automated processes
  • Document knowledge and educate colleagues and teammates on technical cases
  • Stay current with product knowledge and latest features and functionality

Requirements:

  • Bachelor's degree in information systems, computer science, industrial engineering, or equivalent
  • Experience providing technical support or being part of an implementation team
  • Strong troubleshooting and problem-solving skills, with a high level of detail orientation
  • Strong customer service orientation and excellent written and verbal communication skills
  • Good level of written and spoken English and Spanish
  • Strong SQL background
  • Willingness to work outside of business hours from time to time
  • Team spirit, self-motivation, and a positive attitude
  • Ability to work with multiple interfaces and tasks in a dynamic environment

Nice to Have:

  • Knowledge in Linux systems, utilities, and scripting
  • Experience supporting an analytic product in a SAAS environment
  • Development skills
  • Knowledge of ETL processes
  • Business orientation specifically in the Retailer domain

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

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