Data Solutions Technical Support Specialist
hace 2 meses
About the Role
We are seeking a highly skilled Technical Support Specialist to join our Data Solutions team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our customers and prospects.
Responsibilities
- Provide enterprise-level technical support to customers and prospects via a support ticketing system and within SLAs
- Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers, including users' set-ups and configurations
- Monitor and validate data automated processes
- Document knowledge and educate colleagues and teammates on technical cases
- Stay current with product knowledge and latest features and functionality
Qualifications
- Bachelor's degree in information systems, computer science, industrial engineering, or equivalent
- Experience providing technical support or being part of an implementation team
- Strong troubleshooting and problem-solving skills, with a high level of detail orientation
- Strong customer service orientation and excellent written and verbal communication skills
- Good level of written and spoken English and Spanish, with strong SQL background
- Ability to work outside of business hours from time to time, with a positive attitude and strong team spirit
Preferred Qualifications
- Knowledge in Linux systems, utilities, and scripting
- Experience supporting an analytic product in a SAAS environment
- Development skills
- Knowledge of ETL processes
- Business orientation, specifically in the Retailer domain
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