Data Solutions Technical Support Specialist

hace 2 días


Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Specialist to join our Data Solutions team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our customers and prospects.

Responsibilities

  • Provide enterprise-level technical support to customers and prospects via a support ticketing system and within SLAs
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
  • Collaborate internally and support the technical onboarding of new customers, including users' set-ups and configurations
  • Monitor and validate data automated processes
  • Document knowledge and educate colleagues and teammates on technical cases
  • Stay current with product knowledge and latest features and functionality

Qualifications

  • Bachelor's degree in information systems, computer science, industrial engineering, or equivalent
  • Experience providing technical support or being part of an implementation team
  • Strong troubleshooting and problem-solving skills, with a high level of detail orientation
  • Strong customer service orientation and excellent written and verbal communication skills
  • Good level of written and spoken English and Spanish, with strong SQL background
  • Ability to work outside of business hours from time to time, with a positive attitude and strong team spirit

Preferred Qualifications

  • Knowledge in Linux systems, utilities, and scripting
  • Experience supporting an analytic product in a SAAS environment
  • Development skills
  • Knowledge of ETL processes
  • Business orientation, specifically in the Retailer domain


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