Customer Success Program Manager II
hace 1 mes
About Recurly:
Recurly is a leading provider of subscription management platforms, empowering businesses to harness the power of recurring revenue growth. With its versatile platform, thousands of companies across 55 countries rely on Recurly to manage their subscription lifecycles.
In this role, you will focus on designing and executing impactful customer success programs that drive growth, optimize subscription business models, and ensure retention with Recurly's platform.
To excel in this position, you need to bring energy, passion, and a strategic mindset. You thrive in fast-paced environments, managing multiple programs while staying highly organized and focused on results.
Your responsibilities will include managing customer relationships at scale through digital-first approaches, driving engagement, adoption, and retention using data-driven insights and automation tools, and executing engagement campaigns and program management to provide critical resources and support to Recurly's largest customer base.
You will engage customers through digital platforms, such as email campaigns, webinars, office hours, and lunch & learn sessions, to deliver timely, relevant content that supports their success with Recurly.
This role requires strong analytical skills to leverage customer data, health scores, and metrics for optimizing programs and addressing churn risks, as well as excellent communication skills to deliver value through digital channels and collaborate effectively with cross-functional teams.
The ideal candidate has 2-3 years of experience in customer success, program management, or a similar role, with a focus on managing customer relationships at scale, and proficiency with customer success platforms (e.g., Gainsight) and automation tools for managing customer journeys.
We offer a competitive salary range of $90,000 - $110,000 per year, based on experience, as well as benefits and perks designed to fit your needs and the needs of your family.
As an equal opportunity employer, we are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
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