Financial Operations Manager

hace 3 semanas


Medellín, Antioquia, Colombia Sd Solutions A tiempo completo

At Sd Solutions, we're on the hunt for a seasoned Financial Operations Manager to spearhead our global payables scaleup. As a key player in our Tipalti rocketship, you'll be responsible for elevating our Customer Success (CS) Team's footprint. This is a unique opportunity to join a fast-growing organization and make a lasting impact on our customers' experience.

The ideal candidate will have 10+ years of relevant work experience, with 3-5+ years in a Manager role within a consumption-based model, preferably in the financial space. Prior experience in a fast-paced startup or tech environment is a must. You'll be an expert in digital touch strategies, having scaled customer experience and engagement in the past. Your exceptional interpersonal skills will allow you to communicate effectively at all levels of the organization.

We're looking for someone who embodies empathy, positivity, and a desire to help our customers reach their goals. Experience with ERP, accounts payable, and fintech is a plus. Proficiency in tools like Zendesk, Salesforce, and CSM software is also desired. A thorough knowledge of basic accounting procedures and principles is essential.

About this exciting role:

Key Responsibilities
  • Partner with CS Leadership to define and execute Tipalti's success strategy.
  • Hire, coach, and mentor a diverse team of talented CSMs to manage customer relationships throughout the customer lifecycle.
  • Set expectations, goals, and priorities for direct reports to contribute to team objectives.
  • Define processes to plan, prioritize, execute, and measure success for CS initiatives.

Requirements

  • Bachelor's Degree required.
  • 10+ years of relevant work experience with 3-5+ years of experience in a Manager role in Customer Success and/or Account Management.
  • Prior experience excelling in a fast-paced startup or tech environment.

Estimated Salary: $150,000 - $200,000 per year, depending on location and experience. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.



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