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Senior Customer Success Manager
hace 2 meses
Are you passionate about leveraging technology to drive business success? Amazon Web Services (AWS) stands at the forefront of Cloud Computing, serving millions of enterprises across diverse industries worldwide.
As part of our AWS Professional Services team, we are dedicated to assisting our Enterprise clients in their transition to a cloud-centric operational model.
The Role
We are seeking a Senior Engagement Manager who will lead both internal AWS teams and external partners to deliver AWS cloud solutions that empower our clients to achieve their business objectives.
Your role will involve utilizing your customer engagement skills and technical expertise to comprehend client needs and facilitate their digital transformation initiatives.
You will collaborate with various stakeholder groups to gather requirements and define project scopes. Your ongoing efforts will focus on implementing best practices and identifying project gaps while working with all organizational levels.
Typical Engagements Include:
- Cloud Strategy and Business Case Development
- Cloud Suitability and Migration Assessments
- Cloud Architecture Design and Implementation
- On-Premise to Cloud Migrations
- Cloud Organizational Alignment
Key Responsibilities:
Delivery
- Collaborate with AWS sales, presales, training, and support teams to understand customer needs and define success metrics.
- Plan and manage all project phases to ensure successful delivery, including governance plans, schedules, milestones, and budgets.
- Lead teams to achieve client business outcomes by managing risks, decisions, and dependencies.
- Work with stakeholders to adjust contractual scopes and timelines as necessary.
- Maintain accountability among internal and external teams, managing customer expectations throughout engagements.
- Adapt to dynamic environments and proactively ensure teams meet or exceed client expectations.
- Demonstrate self-direction and effectiveness in both independent and collaborative settings.
- Prioritize tasks and stay organized to fulfill commitments.
- Ensure AWS and Partner teams meet or exceed client business objectives.
Solutions
- Lead teams in analyzing project goals and developing actionable plans to achieve them.
- Seek opportunities to enhance process efficiencies and effectiveness.
- Apply strategic thinking to execute project requirements.
- Make informed decisions guided by policies and business plans.
- Utilize business acumen to drive measurable results for client success.
- Engage clients in defining subsequent phases of cloud projects.
- Contribute to practice development through the creation of methodologies and knowledge-sharing resources.
Communication
- Exhibit outstanding written and verbal communication skills with diverse audiences.
- Build relationships with various stakeholders, including senior leadership and project resources.
- Oversee project communication preparations and distributions.
- Recognize and adapt to team dynamics and cultural nuances.
- Promote an inclusive and diverse work environment.
Teaming
- Demonstrate success in collaborating with teams and executive leadership in complex environments.
- Integrate and motivate cross-functional team members and stakeholders.
- Manage multiple stakeholders effectively in a matrix environment.
- Exhibit strong people management skills, influencing and achieving results through indirect reports.
As a member of the AWS Professional Services team, you will join a group that prioritizes your success through comprehensive learning and mentorship opportunities.
This role may require travel to client locations to deliver professional services as needed.
About the Team
Inclusive Team Culture: At AWS, we celebrate our differences and are committed to fostering an inclusive culture.
Work/Life Balance: We value the balance between personal and professional life, offering flexibility in working hours.
Mentorship & Career Growth: Our team is dedicated to supporting new members and promoting career development through knowledge sharing and mentorship.
Basic Qualifications:
- 8+ years of experience leading enterprise-level IT engagements.
- Proven ability to build trusted relationships with senior business and technology leaders.
- Customer-facing experience with executive stakeholders in large transformation programs.
- Experience with project management and agile methodologies in complex projects.
- Bachelor's Degree or equivalent practical experience.
- Fluency in English and Spanish in technical and business contexts.
Preferred Qualifications:
- MBA or Master's degree in a relevant field.
- Expertise in project management and agile best practices.
- Experience managing technical projects with significant budgets.
- Familiarity with cloud transformation initiatives.
- Experience presenting to senior leadership teams.
- Understanding of technology principles and services.
- Active project management certification.
- AWS Experience and Certifications.
