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Customer Success Manager

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

At Teamtailor, we're expanding our Customer Success department and seeking a skilled Customer Success Manager to join our team. As a key member of our team, you will be responsible for implementing and onboarding new customers, helping them utilize our platform to its full potential, and working proactively with renewals. Your key responsibilities will include:

Key Responsibilities:
  • Implement and onboard new customers
  • Help customers use Teamtailor to its full potential
  • Work as a strategic advisor and goal-oriented for our customers
  • Work proactively with renewals
  • Build strong relationships with customers
  • Find new business opportunities with existing portfolio customers
  • Track customer accounts to identify churn risk and work actively to prevent it
  • Collect and analyze customer feedback and present it internally

In return, you will be offered:

What We Offer:
  • Responsibility for your own customer base
  • Incredible development opportunities
  • The opportunity to work with the market's best product
  • Fixed salary with commission benefits
  • Be part of a great multicultural team
  • Remote work is our DNA

We're looking for someone with experience in SaaS, HR or Recruiting, Customer Success, and project leading, especially complex projects. You should have strong communication, listening, collaboration, adaptability, empathy, and negotiation skills. If you're engaged, creative, and solution-oriented, and have the mindset willing to learn and try new things, we'd love to hear from you.

We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your own goals. Fluency in English and Spanish is required, and extra plus for French language.