Customer Success Manager III
hace 2 semanas
This role oversees AXP Public Cloud Customers and solutions, from onboarding to revenue retention. The individual will work collaboratively to drive end-to-end customer engagement processes, Adoption, Expansion, and Renewals. They will work with the team to increase customer references and stories. The job also includes developing or fine-tuning best practices, reporting, and customer analysis, as well as working with cross-functional teams, sales, services, support, engineering, and partners. The AXP Customer Success Manager is expected to learn the customer's business needs and identify how Avaya can help the customer.
ABOUT YOUTo be successful in this role, you will need to have strong relationship skills, be able to work in a matrix organization, and have experience in a SaaS business overachieving on Net Revenue Retention targets.
EXPERIENCE
• Strong results in driving key customer success KPIs
• Demonstrated ability to improve end-to-end processes based on industry best practices and lessons learned.
SKILLS & COMPETENCIES
• Customer Engagement and Success competencies and proficiencies
• Knowledge with customer success tools and processes
• Negotiation skills
• Sales and commercial skills
• Full Time
• Hybrid
• Up to 50% travel
• Well-Being : We provide comprehensive health insurance plans that include medical, dental, and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel : We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning : Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development : A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back : We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
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