Technical Support Specialist for Industrial Automation

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile. With over 28,000 employees working together to make the world better every day, we know we have something special.

We welcome makers, forward thinkers, and problem solvers who are looking for a place to do their best work.

About Us

We are a company with a 115-year history, dedicated to providing innovative solutions to our customers.

Job Description

This role is about working on complex issues where analysis of data requires evaluation of identifiable factors. You will demonstrate good judgment in selecting methods and techniques for obtaining solutions, and interact frequently with peers and customers to gain cooperation or conduct presentations of technical information/project activities.

Your daily tasks will include:

  • Providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.
  • Responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reporting design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • May be involved in customer installation and training.
  • Providing support to customer/users where the product is highly technical or sophisticated in nature.
Requirements

To be successful in this role, you should have:

  • 4-5 years of experience in the industrial automation sector.
  • Bachelor's degree in Engineering, or a related field.
  • Very good communications skills.
  • 100% perfect customer-oriented attitude.
  • Troubleshooting and problem-solving skills.
  • Fluent English.
  • Willingness to have on-call duty.
What We Offer

As a member of our team, you can expect:

  • A competitive salary, approximately $85,000 per year, plus a yearly bonus.
  • Meal vouchers.
  • Special medical care.
  • Flexible working time.
  • A friendly working environment and nice office.

#LI-EV1



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