Dedicated Application Support Specialist

hace 1 mes


Bogotá, Bogotá D.E., Colombia Rockwell Automation A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Application Support Specialist to join our team at Rockwell Automation. This role involves providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging systems.

About the Role

The successful candidate will be responsible for responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will also report design, reliability, and maintenance problems or bugs to design engineering/software engineering. Additionally, you may be involved in customer installation and training.

Key Responsibilities:
  • Provides technical support to field engineers, technicians, and product support personnel.
  • Responds to situations where first-line product support has failed to isolate or fix problems.
  • Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
  • May be involved in customer installation and training.
Requirements

To be successful in this role, you will need:

  • 4-5 years of experience in the industrial automation sector.
  • Bachelor's degree in Engineering or a related field.
  • Very good communication skills.
  • 100% perfect customer-oriented attitude.
  • Troubleshooting and problem-solving skills.
  • Fluent English.
  • Willingness to have on-call duty.
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as:

  • A yearly bonus.
  • Meal vouchers.
  • Special medical care.
  • Flexible working time.
  • Friendly working environment and nice office.

$90,000 estimated annual salary based on 40 hours/week, 52 weeks/year, and assuming a minimum level of experience required for this position.



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