Customer Support Specialist

hace 6 días


Bogotá, Bogotá D.E., Colombia Kaizen Gaming Group A tiempo completo

At Kaizen Gaming Group, we are one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands. Our goal is to leverage cutting-edge technology and provide an exceptional experience to our millions of customers who trust us for their entertainment.

We have a diverse team of over 2,500 Kaizeners from 40+ nationalities across 3 continents. We're proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. This means there'll be no average day for you

The Role:

You will be responsible for supporting back office functions and delivering exceptional customer experiences. Your tasks will be crucial for the smooth operation of the business, including providing internal support and tracking current issues to solve problems.

Your Key Responsibilities:

  • Respond to email and Jira tickets;
  • Collaborate with internal stakeholders to ensure top-notch customer support;
  • Conduct brand reputation analysis;
  • Highlight opportunities for process improvement.

About You:

  • You possess advanced communication skills;
  • Active listening: Giving full attention to what others are saying;
  • Written expression: effectively communicating information and data in writing;
  • Service orientation: proactively seeking ways to help customers;
  • Good computer and MS Office / G Suite skills;
  • Prior customer service experience is essential;
  • Ability to work in shifts;
  • Fluency in Spanish and strong English communication skills.

Salary Information:

We offer an estimated salary of $45,000 per annum, based on your qualifications and location. Please note that this figure is subject to change and may vary depending on individual circumstances.

Benefits:

As a valued member of our team, you can expect a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career growth and development.

Join our team:



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