International Client Support Specialist

hace 5 días


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo
About Sagan

Sagan is a pioneering membership community that connects global talent with leading American companies. We bridge the gap between international professionals and US-based businesses, offering a world of career possibilities.

Job Title: International Client Support Specialist

Salary: $50,000 - $60,000 per year (dependent on experience)

Job Description

As an International Client Support Specialist at Sagan, you will play a vital role in ensuring customer satisfaction by addressing concerns, resolving issues, and providing exceptional support. This role demands strong communication skills, the ability to work cross-functionally, and a genuine passion for helping customers.

Key Responsibilities:

  • Track and analyze customer concerns to identify trends and address recurring issues.
  • Collaborate cross-functionally to remove obstacles and enhance the customer experience.
  • Deliver exceptional service to ensure every customer has a positive experience.
  • Understand the reasons behind customer cancellations and provide solutions to improve retention.
  • Identify opportunities to upsell additional products and services to customers.
  • Maintain accurate records of customer interactions and support activities.
Requirements

We are seeking candidates with:

  • 2-5 years of experience in a customer support role, with a proven track record of excellent communication skills.
  • Advanced command of the English language, both verbal and written.
  • Strong multitasking and organizational abilities.
  • Experience with CRM platforms such as HubSpot or similar.
  • Ability to adapt quickly to changes and handle a fast-paced environment.
  • Exceptional interpersonal skills with a focus on customer satisfaction
Benefits

We offer a dynamic work environment, competitive salary, and opportunities for growth and development. If you are passionate about delivering exceptional customer experiences and have a strong desire to grow your career, please consider joining our team.



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