International Client Support Specialist
hace 5 días
Sagan is a pioneering membership community that connects global talent with leading American companies. We bridge the gap between international professionals and US-based businesses, offering a world of career possibilities.
Job Title: International Client Support Specialist
Salary: $50,000 - $60,000 per year (dependent on experience)
Job DescriptionAs an International Client Support Specialist at Sagan, you will play a vital role in ensuring customer satisfaction by addressing concerns, resolving issues, and providing exceptional support. This role demands strong communication skills, the ability to work cross-functionally, and a genuine passion for helping customers.
Key Responsibilities:
- Track and analyze customer concerns to identify trends and address recurring issues.
- Collaborate cross-functionally to remove obstacles and enhance the customer experience.
- Deliver exceptional service to ensure every customer has a positive experience.
- Understand the reasons behind customer cancellations and provide solutions to improve retention.
- Identify opportunities to upsell additional products and services to customers.
- Maintain accurate records of customer interactions and support activities.
We are seeking candidates with:
- 2-5 years of experience in a customer support role, with a proven track record of excellent communication skills.
- Advanced command of the English language, both verbal and written.
- Strong multitasking and organizational abilities.
- Experience with CRM platforms such as HubSpot or similar.
- Ability to adapt quickly to changes and handle a fast-paced environment.
- Exceptional interpersonal skills with a focus on customer satisfaction
We offer a dynamic work environment, competitive salary, and opportunities for growth and development. If you are passionate about delivering exceptional customer experiences and have a strong desire to grow your career, please consider joining our team.
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