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Global Customer Support Specialist
hace 1 mes
About the Opportunity
We are seeking a highly skilled Global Customer Support Specialist to join our team. In this role, you will play a crucial part in delivering exceptional customer service and support across multiple time zones.
Key Responsibilities
- Provide top-notch customer support and resolve inquiries promptly and effectively.
- Coordinate expert interviews and ensure timely support after 6 PM.
- Maintain accurate records of client interactions.
- Support administrative tasks on B2B Surveys, including survey project status alignment, survey link sending, and communication with survey experts.
- Work collaboratively with the Survey team to prioritize tasks and ensure seamless project execution.
Requirements
- At least 1 year of experience in a customer-facing role.
- Previous scheduling or coordinating experience is a plus.
- Proficient and fluent in English in all language dimensions.
- Bachelor's degree or higher (required).
- Availability to work 6 PM – 12:30 AM.
- Strong communication and interaction skills, including demonstrated oral and written abilities.
- Attention to detail in a fast-paced environment.
- Strong problem-solving skills.
- Passion for learning and adaptability in a technology-enabled environment.
Salary Range: $45,000 - $60,000 per annum (dependent on experience), with opportunities for growth and professional development within the company.
About Dialectica
Dialectica is a leading B2B information services firm that enables global business professionals to access real-time insights from industry experts. We're driven by our mission to deliver unparalleled customer satisfaction through innovative knowledge-sharing platforms. Our dynamic workplace culture values empowerment, respect, and continuous growth. Join us in accelerating societal advancement through better decision-making.
