Electric Vehicle Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

Company Overview: At Bruntwork, we are dedicated to providing exceptional service to our customers. We strive to make every interaction memorable through inbound calls, emails, or chats.

Job Description: The Electric Vehicle Support Specialist is responsible for advocating for customers and ensuring that all established Service Level Agreements are met. This includes responding to customer inquiries via email, chat, and phone, ensuring a positive customer experience. The specialist will identify customer needs, research issues, resolve complaints, and provide effective solutions. Additionally, they will create and maintain records of daily problems and the actions taken to resolve them.

Responsibilities:

  • Respond to customer inquiries via email, chat, and phone, ensuring a positive customer experience.
  • Identify customer needs, research issues, resolve complaints, and provide effective solutions.
  • Create and maintain records of daily problems and the actions taken to resolve them.
  • Troubleshoot fundamental technical issues, providing guidance and support to customers.
  • Work proficiently across various software platforms, including internal tools and customer relationship management (CRM) systems.
  • Collaborate constructively with colleagues from other organizational units and third-party partners to enhance customer satisfaction.
  • Follow established processes and document customer feedback accurately.

Required Skills and Qualifications:
A minimum of 3+ years of experience in a customer support role or similar customer-facing position. Excellent verbal and written communication skills, with the ability to adapt communication styles to different customers. Strong problem-solving and troubleshooting skills, with the ability to think quickly and offer practical solutions. Familiarity with electric vehicle technologies and their components is highly desirable. Ability to work independently and as part of a team. Strong phone contact handling skills and active listening abilities. Willingness to become a Subject Matter Expert through continuous learning about products and industry developments. Background in Software or IT products, with a focus on technical support. Experience with Zendesk or similar customer support tools is ideal.

Benefits: HMO Coverage for eligible locations, Permanent work from home, Immediate hiring, Steady freelance job. Estimated Salary: $60,000 - $80,000 per year.

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