Policy Manager
hace 4 semanas
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in our inclusive environment and positive impact on the community. We encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
About the Policy Manager Role: As a Policy Manager, you will act as the vanguard to client policies. You will liaise directly with clients to discuss policy changes and ensure that changes are reasonable and appropriate. You will also make sure these changes are properly implemented, reviewed, and monitored to guarantee full compliance according to the terms and agreements of our SOW with Client(s).
Responsibilities:
Develop and implement a clear overall quality strategy with scalable processes/tools/systems that allow resource-efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively to define appropriate continuous improvement programs.
Passionately tell the story of why quality matters, build consensus, and inspire others to move fast on fixing problems.
Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and global stakeholders.
Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis.
Assess and prioritize the top quality issues affecting the teams in your office across all decision-making channels.
Quantify business cases and drive cross-functional partners to change our systems, processes, and policies to achieve better outcomes.
Drive investigation of highly sensitive issues affecting your office, working with teams and leaders across the company to understand what happened and why.
Qualifications:
Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams.
3+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, 3rd party vendors, etc.).
Proven track record of collaborating with cross-functional groups to produce results.
Demonstrated ability to perform well in a rapidly changing and extremely global team.
Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required.
Excellent communication skills.
Strong critical thinking and exceptional problem-solving skills.
Proven track record of breaking down a complex process and identifying key pain points in order to deliver business improvements at the regional or global level.
Passion for our mission of ensuring a world-class support experience for our community.
Quality certification (e.g. Lean Six Sigma, TQM, etc.) is a plus.
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