Regulatory Compliance Manager

hace 1 mes

Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs: As a pioneering provider of outsourced digital services and next-generation customer experience, TaskUs empowers fast-growing technology companies to represent, protect, and grow their brands.

With a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We started with one ridiculously good idea – creating a different breed of Business Processing Outsourcing (BPO). At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Overview: The Policy Manager role is responsible for ensuring compliance with client policies. You will liaise directly with clients to discuss policy changes and ensure these changes are reasonable and appropriate. As a leader, you will also make sure these policies are properly implemented, reviewed, and monitored to guarantee full compliance according to the terms and agreements of our SOW with Client(s).

Responsibilities:

  • Liaising directly with clients to discuss policy changes and ensuring compliance
  • Implementing, reviewing, and monitoring policies to guarantee compliance
  • Managing cross-functional teams to produce high-quality results
  • Collaborating with cross-functional groups to anticipate and predict potential threats to our platform
  • Designing and building tools to protect against these threats

Requirements:

  • Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams
  • 3+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, 3rd party vendors)
  • Proven track record of collaborating with cross-functional groups to produce results
  • Demonstrated ability to perform well in a rapidly changing and extremely global team
  • Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required

EEO and DEI Statement: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people-first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

The estimated salary for this position is $80,000 - $120,000 per year, depending on location and experience.

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