Learning Experience Development Manager

hace 1 mes

Medellín, Antioquia, Colombia TaskUs A tiempo completo
Job Description

About TaskUs:

We are a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies.

Leveraging a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community.

What We Offer:

  • Competitive salary: $40,000 - $60,000 per year (dependent on location and experience)
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment

About the Role:

This role will be responsible for designing and developing ongoing training programs that give our teammates the edge over our competition and the ability to appeal to the world's most disruptive companies.

You will implement programs for our teams that enhance their skills in every aspect of their role.

You will be responsible for delivering training programs for new and current teammates on new products/services, system changes, and/or new business initiatives.

Responsibilities:

  • Maintain communication with personnel to know their needs in terms of Occupational Safety and Health
  • Allow the participation of its collaborators in the activities programmed by the COPASST, COEXISTENCE COMMITTEE and/or the organization in OSH aspects
  • Set an example in complying with all the Safety Standards and procedures of the SG
  • Know, understand, and apply the Occupational Health and Safety policy
  • Ensure the good order and cleanliness of their area
  • Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or potential environmental impacts, accidents and near misses, safety hazards, process failures, non-conforming products, and others that may affect product quality
  • To take care of their health and to perform work activities safely
  • Provide clear, truthful, and complete information about their health condition
  • Comply with the rules, regulations, procedures, and instructions of the company's OSHMS and the verbal and written indications in this regard
  • Inform the employer or contractor promptly about the hazards and latent risks in their workplace
  • Attend and actively participate in training, induction, prevention, and risk control activities defined by the company, the COPASST, and the Coexistence Committee
  • Participate and contribute to the fulfillment of the OSH objectives
  • Communicate all suggestions and consult all concerns related to occupational health and safety
  • Make rational use of paper, water, energy, and natural resources
  • Elect or be elected as a member of the COPASST or Coexistence Committee
  • Participate in the identification of hazards, evaluation, and assessment of risks
  • Promote the improvement of the SG, with the development of suggestions and identification of improvement actions to the SG-OSH
  • Know and apply the actions described in the emergency plan

Requirements:

  • Proficiency in the use of PC applications, Gmail, and Google Business applications as well as Microsoft Office applications
  • Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours
  • High energy, enthusiastic, motivational training style
  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required
  • Knowledge of adult learning techniques, and instructional design concepts for computer-based training
  • Ability to clearly articulate thoughts
  • Ability to think critically

Nice To Haves:

  • At least 2+ years of training experience in a call center environment

Job Expectations:

  • This application will be used for positions that are located on-site at one of our offices in Colombia.
  • We ask that the Learning Experience Leader have an open and flexible schedule - the schedules of operations depend on the client's needs

Competencies:

  • Product Knowledge
  • Training Delivery
  • Adult Learning Theory
  • Training Material Development
  • Communication Skills
  • Coaching & Feedback
  • Technology Proficiency
  • Evaluation & Assessment
  • Adaptability
  • Time Management

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