Customer Growth Manager

hace 2 meses

Medellín Antioquia, Colombia Third-Party Job Posts A tiempo completo

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Behind the Cloudbeds platform is a growing team of 750+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:

- Embrace Remote First, Remote Always culture
- Hire the best people around the world;
- Prioritize our customers and results over titles
- Foster an inclusive culture that celebrates bold thinking and diverse perspectives;
- Offer open vacation time, flexible paid holidays, and company-wide mental health days;
- Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms

As a **Customer Growth Manager** your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.

You will lead, build, and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with mínimal post-sale fallout.

**Location**: Remote - LATAM

**What You Will Do**:

- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
- Develop and maintain strong relationships with key stakeholders and decision-makers.
- Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products
- Meet and exceed targets and revenue goals set by the customer growth management team.
- Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
- Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve.

**You'll Succeed With**:

- Hospitality experience and/or education
- Proven track record of success in sales, with a focus on upselling or account management, preferably within the hospitality industry or software as a service (SaaS) sector.
- Strong understanding of hospitality industry trends, challenges, and business operations.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build and maintain long-term relationships with clients.
- Self-motivated, goal-oriented, and results-driven with a passion for exceeding targets.
- Proficiency in CRM software (Salesforce) and Google Business Suite.
- Willingness to travel as required.
- English and Thai language preferred

**Education and Experience**:

- Hospitality experience and/or education
- Demonstrable success in selling hospitality management software and/or other SaaS or Cloud solutions preferred
- Strong understanding of the hospitality industry, its challenges, and technology trends.
- Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.

LI-REMOTE #LI-AM1

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you

**Company Awards to Check Out**:

- Best Places to Work | HotelTechReport (2018-2023)
- Best PMS | HotelTechReport (2021-2023)
- Most Loved Workplace® Certified (2024)
- Technology Fast 500 | Deloitte (2023)
- Fastest Growing Companies | Inc. 5000 (2022)
- Best Startup Employers | Forbes (2022)
- Best Remote Companies to Work | BuiltIn (2022)
- Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender

  • Customer Growth Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completo

    Customer Growth ManagerCloudbeds is seeking a highly motivated and results-driven Customer Growth Manager to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building and maintaining strong relationships with existing customers, and driving revenue growth through upselling and...

  • Customer Growth Manager

    hace 3 semanas

    Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completo

    Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...

  • Customer Growth Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completo

    Unlock Your Potential as a Customer Growth ManagerJoin Cloudbeds, a leading platform redefining the concept of Property Management Systems (PMS) for the hospitality industry, serving tens of thousands of properties in over 150 countries worldwide. As a Customer Growth Manager, you will play a crucial role in driving revenue growth and expanding our customer...

  • Growth Product Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia BairesDev A tiempo completo

    About the RoleWe are seeking a highly skilled Growth Product Manager to join our Growth Marketing team at BairesDev. As a key member of our team, you will be responsible for leading a core team of growth marketers, engineers, designers, and copywriters to identify and execute on growth initiatives.Key ResponsibilitiesContribute to the development of our...

  • Customer Success Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia elev8.io A tiempo completo

    **Hiring: Customer Success Manager** **Position Summary**: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...

  • Manager, Customer Success

    hace 2 meses

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Success Manager** We are looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship! This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the...

  • Customer Success Manager I

    hace 4 semanas

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Customer Growth Manager

    hace 3 días

    Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Growth Manager to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building and maintaining strong relationships with existing customers, and driving revenue growth through upselling and cross-selling.Key...

  • Customer Success Manager Northam

    hace 3 días

    Medellín, Antioquia, Colombia Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team. **As Customer Success Manager**, you will be the first point of contact for our North American customers and manage their success! Will you join us in our quest to create a healthier and happier world? This is a **remote position (within Colombia)**,...

  • Strategic Growth Product Manager

    hace 3 días

    Medellín, Antioquia, Colombia BairesDev A tiempo completo

    At BairesDev, we're a leading technology company that delivers cutting-edge solutions to top clients worldwide. Our diverse team of 4,000+ top tech talent works remotely on impactful projects, driving significant growth globally.We're seeking a Growth Product Manager to join our Growth Marketing team, reporting to the Director of Growth Product. This role...

  • Customer Success Manager I

    hace 4 semanas

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Growth Product Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia BairesDev A tiempo completo

    Job Title: Growth Product ManagerBairesDev is seeking a highly skilled Growth Product Manager to join our Growth Marketing team. As a key member of our team, you will be responsible for leading a core team of growth marketers, engineers, designers, and copywriters to identify and execute on growth initiatives.Key Responsibilities:Contribute to the...

  • Growth Product Manager

    hace 1 semana

    Medellín, Antioquia, Colombia BairesDev A tiempo completo

    Grow with BairesDevAt BairesDev, we're shaping the future of technology projects. With 15+ years of experience, we deliver cutting-edge solutions to top clients like Google and innovative startups in Silicon Valley.Our diverse team of 4,000+ top tech talent works remotely, driving significant impact worldwide. We're seeking a Growth Product Manager to join...

  • Marketing and Growth Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Sell2Rent A tiempo completo

    About Us:Sell2Rent is a pioneering company specializing in residential sale-leaseback transactions in the U.S. Our innovative approach empowers homeowners to unlock the equity in their homes while continuing to live in them as tenants, providing financial flexibility during critical moments. At the same time, we offer exclusive, high-yield investment...

  • Senior Business Development Manager

    hace 3 días

    Medellín, Antioquia, Colombia Michael Page Colombia A tiempo completo

    A forward-thinking company like Michael Page Colombia is searching for a skilled Senior Business Development Manager - Insurance Vertical Growth.With a strong presence in Colombia and other countries, our client is a significant service-oriented company looking to expand its customer base.The Senior Business Development Manager - Insurance Vertical Growth...

  • Customer Success Leading Manager

    hace 1 mes

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Customer Success Leading ManagerSD Solutions is seeking a seasoned Customer Success Leading Manager to join our team and drive growth in our fintech unicorn rocketship. As a key member of our organization, you will be responsible for leading a team of Customer Success Managers to deliver exceptional customer experiences and drive revenue growth.Key...

  • Customer Onboarding Manager

    hace 2 meses

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Onboarding Manager** We are looking for a talented **Customer Onboarding Manager** to step onto a fintech unicorn rocketship! **Who are Tipalti**: Tipalti is one of the most exciting fintechs in the world, our Series F funding raising $270 million - valuing us at over $8.3 billion. We are on a journey to transform financial operations for...

  • Customer Success Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia elev8 A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at elev8.io. As a key member of our client success team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Manager

    hace 2 semanas

    Medellín, Colombia elev8.io A tiempo completo

    Hiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...

  • Customer Success Leading Manager

    hace 4 semanas

    Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Customer Success Leading ManagerSD Solutions is seeking a talented Customer Success Leading Manager to join our team and drive exceptional customer relationships and business growth. As a key member of our organization, you will be responsible for leading a team of Customer Success Managers to manage the relationships of our customers throughout the customer...