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This is a challenging role that requires a strong technical background and excellent communication skills. As a Technical Support Specialist at ScotiaTech, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure. You will work closely with our team to identify and resolve technical issues, and provide top-notch support to our customers.
Key Responsibilities- System Recovery and Maintenance: Play a vital role in system recovery, expedient service restoration, and scheduled maintenance on weekends and as well as data security and code promotions activities.
- Technical Support: Provide technical support to various user groups and/or act as a liaison between various competing interests in the timely processing and completion of high-profile project implementations.
- Monitoring and Troubleshooting: Use monitoring tools like IBM's and ServiceNow to ensure operational risk and prevent service outages and monetary impact to the bank.
- Communication and Documentation: Excellent communication (verbal & written) skills to ensure incidents/problems are understood and documented accordingly.
- Education and Experience: Post-secondary education in Computer Science, Information Systems, or in a related field. 6 months of hands-on technical working experience in an IT operations-based environment such as IBM's Robot console (formerly known as AS/400 or i5/OS).
- Skills and Knowledge: Knowledge of monitoring tools like IBM's and ServiceNow. Experience in the use of vendor applications such as Document Communication Management, Post Edge and Host OnDemand. Organization and time management skills with the ability to manage multiple problems from simple to complex concurrently.
ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.
