Customer Service Ambassador

hace 2 días


Cartagena de Indias, Bolívar, Colombia Perfiles Y Soluciones Logisticas S A S A tiempo completo

About Perfiles Y Soluciones Logisticas S A S:
We are a company that values your professional growth and offers opportunities to develop your skills in a multicultural environment.
Key Highlights:
- Competitive Salary: Our salary package recognizes your skills and contributions, with a competitive base salary of $40,000 per year.
- 2 Days Off per Year: Enjoy a healthy work-life balance with our flexible schedule and time off policy.

Job Description:
You will be part of our front-line support team as a Customer Service Representative. Your role will involve handling incoming calls and inquiries, resolving customer issues, and contributing to our growth by generating sales leads. As a vital team member, you will identify and assess customer needs, ensuring their journey with us is seamless and gratifying.

Key Responsibilities:
- Manage incoming calls and inquiries effectively, providing accurate and complete information to customers.
- Resolve customer complaints efficiently, offering solutions within set time limits.
- Meet personal and team sales targets while handling customer inquiries.
- Maintain meticulous records, streamline account processes, and document customer interactions accurately.

Required Skills and Qualifications:
- Proven customer support experience or experience as a Client Service Representative.
- Strong communication and phone contact handling skills, including active listening (verbal and written).
- Stress and time management skills, with the ability to multitask and prioritize effectively.
- Negotiation skills and a track record of over-achieving quota.
- Familiarity with CRM systems and practices.

Benefits:
- Access valuable growth opportunities and strengthen your career path by working with top U.S.-based companies.
- Collaborative and inclusive organizational culture promoting creativity and productivity.
- Dynamic work environment where you can connect, learn, and grow within our vibrant community.


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