Executive Technical Support Director

hace 1 semana


Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

Seligo Tech is helping a leading fintech company find their next Executive Technical Support Director.

About the Role

This position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives.

  • Lead, mentor, and guide the team to achieve high performance.
  • Create KPIs and monitor and maintain a high standard to achieve targets.
  • Handle customer escalations, resolving complex technical issues promptly and effectively.
  • Evaluate and redefine support processes implementing best practices and tools to optimize efficiency and effectiveness.
  • Closely collaborate with other departments managing good communication addressing customer needs.
  • Provide technical and integration support.
  • Be responsible for the Incidents, requests, and problems until case gets resolved.
  • Closely follow up and monitoring of all necessary applications, dashboards, transaction platforms, logs, communication channels etc.

Requirements

  • Bachelor's degree in computer science, information technology, engineering, or a related field.
  • 7+ years of experience in technical support, customer service, or a similar role.
  • Strong leadership, communication, problem-solving, and customer service skills.
  • 4 years of proven experience with API calls, logs, and SQL – Mandatory.
  • At least 2 years' experience as a technical team leader and working with global customers.
  • Experience with Help Desk ticketing system management, ticketing routing, and maintaining a high level of service according to SLA and KPIs.
  • Proficiency in English (C1).

The salary range for this position is estimated at $13,000,000 per year, negotiable based on experience.

This is a permanent contract position, scheduled from Monday to Friday, in a hybrid mode in Bogota.



  • Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    About the RoleSeligo Tech is seeking an exceptional Technical Support Director to lead their L2 Technical Support and requirements team. This is a rare opportunity to join a forward-thinking fintech company and make a lasting impact.Key ResponsibilitiesLead, mentor, and guide the team to achieve high performance and efficiency.Create KPIs and monitor...


  • Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    Seligo Tech is seeking a highly skilled Senior Technical Support Director to lead their L2 Technical Support and requirements team. This individual will be responsible for supporting the corporate business with technical requirements, offering world-class service, and creating permanent improvement initiatives.About the Role:This position requires a strong...


  • Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    About the RoleCoupa Software is seeking a highly skilled Technical Support Operations Manager to oversee the day-to-day support operations of our technical support team.The successful candidate will be responsible for ensuring the success of this function, reporting to our Director, Technical Support, and assisting in building the global Technical Support...

  • Executive Talent Sourcer

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia Edoxx Technical Services A tiempo completo

    We are seeking an experienced Executive Talent Sourcer to join Edoxx Technical Services. With a strong background in recruitment, this individual will be responsible for identifying and attracting top talent for our clients.About the RoleThis is a full-time opportunity that offers a competitive salary of approximately $80,000 per annum, commensurate with...


  • Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    Seligo Tech is seeking an experienced leader to oversee its L2 Technical Support and requirements team. This role will be responsible for supporting the corporate business with its technical requirements, offering world-class service, and implementing permanent improvement initiatives.About the RoleThis position will involve leading, mentoring, and guiding a...


  • Bogotá, Bogotá D.E., Colombia Achievement Prep A tiempo completo

    About the RoleWe are seeking an Administrative Specialist to support the Executive Director in maintaining office operations and ensuring the efficiency of our team.


  • Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completo

    Job DescriptionWe are seeking a skilled Head of Technical Support to lead our customer support team. As the leader, you will be responsible for fostering an environment that delivers exceptional customer support and value delivery to customers.About UsAt Trustonic, we develop innovative solutions that make a difference across the world. Our products ensure...


  • Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo

    About Seligo TechSeligo Tech, a leading fintech company, is seeking an experienced Technical Support Manager to join their team.Job OverviewThis role involves leading the L2 Technical Support and requirements team, supporting corporate business with technical requirements, delivering world-class service, and driving permanent improvement initiatives.Key...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Company OverviewSagan is a leading membership community that bridges the gap between global talent and US-based businesses. We connect top executives, founders, and CEOs with international candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa.About the RoleWe are seeking an experienced Executive...


  • Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    About the PositionThis senior role oversees global technical operations, ensuring efficient service delivery and strategic alignment with Werfen's corporate goals.Key responsibilities include:Developing and implementing service strategies to standardize solutions, processes, and tools across partners and customers.Providing third-level support to...


  • Bogotá, Bogotá D.E., Colombia Outwork Staffing A tiempo completo

    Job Title: Executive Support SpecialistJob Summary:Support the CEO in managing email communications, calendar, and data organization, while delivering reports and updates on various projects.Responsibilities:Manage email communications and calendar for the CEO.Organize data and files, and deliver reports and updates on project status.Provide administrative...


  • Bogotá, Bogotá D.E., Colombia Citigroup Inc. A tiempo completo

    About Citigroup Inc., one of the world's leading financial services companies, we are seeking a highly skilled Technical Support Advocate to join our team. With a strong focus on delivering exceptional customer service and building long-lasting relationships with our clients, this role plays a critical part in protecting client relationships while assisting...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    We are seeking a highly skilled Technical Support Engineer to provide exceptional technical support to our customers. This role involves troubleshooting, resolving, and preventing technical issues related to our innovative NIQ Activate product.Key Responsibilities:Provide technical support to customers via our support ticketing systemResearch, diagnose, and...

  • Technical Support Expert

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completo

    Technical Support ConsultantSupportYourAppWe are seeking a skilled Technical Support Consultant to provide exceptional technical support to our clients. If you have a passion for technology and enjoy solving complex problems, this role may be the perfect fit for you.The ideal candidate will have excellent communication skills, prior experience in tech...

  • LATAM Technical Director

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Vantage Specialty Chemicals A tiempo completo

    Job Description:We are seeking a highly skilled LATAM Technical Director to lead our R&D efforts in the region.The successful candidate will be responsible for managing the technical team members in LATAM, providing technical support to customers, and driving innovation through the development of new cosmetic formulations.Key Responsibilities:Manage the...

  • Technical Director

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Instaleap A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Director to lead our backend squad. As a senior leader, you will be responsible for the technical aspects of the team, developing strategies and initiatives focused on quality growth. Your experience has been shaped by 5+ years in backend development with Node.js and Typescript, and 2+ years in a...


  • Bogotá, Bogotá D.E., Colombia Rti International A tiempo completo

    Job SummaryWe are seeking an experienced Executive Director of Governance Programs to lead our upcoming USAID-funded Colombia Responsive Governance Follow-on activity.About the ActivityThe Executive Director will be responsible for overall management, strategic direction, and leadership of the activity, ensuring all project deliverables are met or exceeded...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, troubleshooting and resolving technical issues, and collaborating with internal teams to ensure seamless onboarding of new customers.Key...


  • Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Engineer to join our team in the Latin America region. As a member of our global support team, you will provide technical support to our customers related to the NIQ Activate product, collaborating with customer success managers and other stakeholders to troubleshoot and resolve customer inquiries and...


  • Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they receive the best possible experience with our innovative NIQ Activate product.Key ResponsibilitiesProvide technical...