Global Technical Solutions Director

hace 3 días


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

About the Role

Are you a results-driven professional with a passion for delivering exceptional customer experiences? We're seeking an experienced Global Technical Solutions Director to join our team at Ingepsy.

About the Job

This is a unique opportunity to lead a global team of technical experts, providing enhanced levels of technical assistance and support to clients worldwide. As a Global Technical Solutions Director, you will be responsible for directing daily operations, defining new service strategies, and executing complex technical projects. You will also have the opportunity to work closely with cross-functional teams, including software engineering, data science, and product development.

Your Key Responsibilities

  • Direct the daily operations of technical tasks in region
  • Help define and execute new service strategies set forth by leadership
  • Field escalated tickets from global risk and identity support teams
  • Hire, train, and grow team members on risk and identity solution product offerings
  • Identify and implement strategies to improve quality of service, productivity, and customer communication
  • Support, debug, and troubleshoot existing applications and database issues
  • Claim and manage highly technical escalations from clients and CS teams
  • Participate in customer troubleshooting escalations and work sessions
  • Troubleshoot product-related bugs by reproduction, user testing, log, and code analysis
  • Produce and maintain reports (mainly SQL/MS Excel) to support data and KPI requirements
  • Collecting, interpreting, identifying patterns, and trends in sets of data to resolve inquiries
  • Analyze large quantities of data to find trends or patterns of potential issues
  • Design and develop tools for automation and process improvement in various software languages

Your Skills and Qualifications

  • 8+ years of experience in a customer support role in software, financial, e-commerce, or information services industry
  • Experience diagnosing, reporting, tracking, and resolving software issues
  • Experience with file transfer SFTP
  • Experience working in a variety of programming languages (C#, Java, HTML, XML, JavaScript, SQL, jQuery, CSS, AJAX, HTML, XSL, Perl, PHP)
  • Experience working in a variety of environments – Windows, Linux
  • Experience working with data using TSQL
  • Basic network troubleshooting experience
  • Programming experience - C#, Java, HTML, XML, JavaScript, SQL, jQuery, CSS, AJAX, HTML, XSL, Perl, PHP

The Ideal Candidate

We are looking for a motivated and results-driven professional who brings a breadth of experience, a curiosity about payments, and excellent communication skills. The ideal candidate should have a strong background in customer support, technical expertise, and leadership skills.

Benefits and Compensation

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for career growth and professional development.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.


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