Senior Customer Experience Manager

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Didi Global A tiempo completo

Company Overview


DiDi Global Inc. is the world's leading mobility technology platform, offering a wide range of app-based services across markets in Asia-Pacific, Latin America, and Africa.


With a strong commitment to innovation and customer satisfaction, DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.


The company collaborates with policymakers, the taxi industry, the automobile industry, and communities to address global transportation, environmental, and employment challenges through AI technology and localized smart transportation innovations.


Team Overview


We are a team of passionate professionals dedicated to delivering exceptional customer experiences.


In this role, you will be responsible for building and maintaining relationships with our Business Process Outsourcing (BPO) partners and other internal teams to ensure quality standards and customer experience satisfaction.


This position requires someone who loves building things from scratch and working with a diverse, top-talent team.


Role Responsibilities


Key responsibilities include ensuring services are delivered to clients, leading cross-functional projects in customer experience, demonstrating expertise in CX, providing professional guidance, and beginning to lead a team or projects while assisting and empowering others.


You will also independently plan and execute strategies for sub-areas, facilitate execution, and analyze data to make informed decisions.


Required Skills and Qualifications


To succeed in this role, you should have 5+ years of work experience in process improvement roles, be fluent in English and Spanish, and possess deep experience with continuous improvement methodologies (Black/Green belt experience preferred).


You should also have excellent oral and written communication skills, effective time and team management skills, and be able to analyze data, make decisions, and communicate with stakeholders.


Benefits


We offer a competitive salary of $120,000 per year, commensurate with experience.


A dynamic, fast-paced work environment, and opportunities for growth and development.


At DiDi, we strive to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation ecosystem for cities of the future.



  • Bogotá, Bogotá D.E., Colombia Indigo Slate A tiempo completo

    Zensar, a leading global technology services company, is seeking a highly skilled Senior Customer Experience Manager to lead its customer service team in Bogota, Colombia. This full-time position offers an excellent salary and benefits package, with opportunities for growth and development. The ideal candidate will have advanced English language skills and...


  • Bogotá, Bogotá D.E., Colombia Kaizen Gaming Group A tiempo completo

    We are looking for a highly skilled Customer Service Manager to join our team at Kaizen Gaming Group.The Customer Service Manager will be responsible for providing a productive and motivating working environment, leading and focusing on people development, Team morale and performance, overall operation and function of the department.Key...


  • Bogotá, Bogotá D.E., Colombia The Global Talent Co. A tiempo completo

    {"title": "Digital Content and Experience Manager", "description": "Customer Experience & Digital Content ManagerFull-time (40-Hours Per Week), RemoteAbout this Role:We are seeking a highly skilled Digital Content and Experience Manager to join our team at The Global Talent Co. This role will oversee the customer experience post-launch, ensuring website...


  • Bogotá, Bogotá D.E., Colombia Hanford Home Health A tiempo completo

    **Job Title:** Customer Experience Strategist**Company Overview:**Hanford Home Health is a leading provider of home healthcare services, dedicated to delivering exceptional patient experiences and outcomes. We are seeking a Customer Experience Strategist to join our team, driving operational efficiency and customer satisfaction through effective contract...


  • Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    Job Title: Operations Manager for Customer ExperienceAbout the Role:The Operations Manager for Customer Experience will be the first point of contact for customers, including EDI customers, IMCs, 3rd party service providers, and Business Enterprise Operations Teams. This role acts as the link between the Customer Service Department and the Supply Team,...


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    About the Role:We are seeking an experienced professional to join our team as a Customer Experience Consultant. In this role, you will be responsible for managing a portfolio of logistics accounts, ensuring timely and efficient shipment coordination, and maintaining high-level customer service.Coordinate logistics activities for assigned accounts, ensuring...


  • Bogotá, Bogotá D.E., Colombia Lisinski Law Firm A tiempo completo

    About UsLisinski Law Firm is committed to changing lives by providing immigration solutions. Our mission is to offer expert guidance and support to clients in the most challenging cases.Job SummaryWe are seeking a seasoned Customer Experience Manager to lead our Client Service Group. This role will focus on delivering exceptional service, managing deadlines,...


  • Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

    Colombia is a country with a rich culture and diverse landscape. As the Customer Service Manager, you will lead the development of strategies for multinational and corporate accounts to drive customer satisfaction and added value.Key Responsibilities:Generate high-level customer satisfaction and added value through proactive engagement and issue...


  • Bogotá, Bogotá D.E., Colombia Four Seasons Hotels Ltd A tiempo completo

    **About Four Seasons Hotels Ltd.**We are a collective of individuals who strive for excellence and provide exceptional service to our guests, residents, and partners. Our team members around the world create unforgettable experiences through a commitment to luxury with genuine heart.**Job Summary**We seek a Customer Experience Manager who shares our passion...


  • Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

    Transforming Hospitality through Data-Driven InsightsIn this exciting role as a Customer Experience Manager, you will be instrumental in shaping the future of hospitality by analyzing data and optimizing guest experiences.As a key member of our team, you will work closely with the Sales and Property teams to ensure seamless interactions between clients and...


  • Bogotá, Bogotá D.E., Colombia Clevertap A tiempo completo

    About the Role: Drive Customer SuccessClevertap is looking for a Senior Customer Experience Strategist to join our team. This is a key role that will be responsible for providing complete support to our customers on value realization, solution engineering, and product adoption with their systems.The ideal candidate will have 4-6 years of experience in...


  • Bogotá, Bogotá D.E., Colombia Tdcx A tiempo completo

    About TDCXTDCX is a leading global company in the BPO industry, renowned for its award-winning customer experience solutions.Our team is dedicated to delivering exceptional results and exceeding client expectations. As an Operations Manager at TDCX, you will be responsible for overseeing key campaigns and driving operational excellence.The RoleWe are seeking...


  • Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo

    As a key member of the Genesys team, you will play a vital role in empowering businesses to deliver exceptional customer experiences. With a strong background in technology and sales, you will be responsible for driving growth and success for our enterprise customers.Company OverviewGenesys is a leading provider of cloud-based customer experience solutions....


  • Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    Iron Mountain OverviewIron Mountain is a leading provider of information management and storage solutions. Our company is committed to helping organizations manage their critical business information and ensure its security, compliance, and accessibility.About the RoleWe are seeking an experienced Customer Experience Manager to join our Customer Services &...


  • Bogotá, Bogotá D.E., Colombia Core Code io A tiempo completo

    Unlock your remote work journey at Core Code io, where you can thrive and excel in your role.Job Summary: As a Customer Success Manager, you will be responsible for ensuring customer satisfaction with our organization's products and services. Your primary goal will be to identify customer needs, develop retention strategies, and collaborate with other...


  • Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

    Customer Service Excellence at AonAon is seeking a skilled Senior Corporate Customer Service Manager to lead our global, regional, and local corporate customer service strategies for multinational and corporate accounts.Key responsibilities include generating added value and high customer satisfaction, positioning Aon as a market leader in accompaniment and...


  • Bogotá, Bogotá D.E., Colombia The Global Talent Co. A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Experience Manager to join our team at The Global Talent Co. This is a full-time, 40-hour per week remote position.Company OverviewThe Global Talent Co. provides opportunities to work with leading innovative technology companies worldwide. Our mission is to bridge the gap between global tech companies and...


  • Bogotá, Bogotá D.E., Colombia Maersk A tiempo completo

    Job Title: Customer Experience ConsultantMaersk is seeking a highly skilled Customer Experience Consultant to join our team. As a key member of our Logistics team, you will be responsible for ensuring seamless and efficient shipment coordination and execution.Key Responsibilities:Coordinate and manage assigned Supply Chain accounts to ensure timely and...


  • Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo

    Role OverviewWe are seeking a highly skilled Customer Care Associate to join our team at Autocab. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and driving up customer satisfaction and recommendation levels.Key ResponsibilitiesProvide a single point of contact for our customer accounts,...


  • Bogotá, Bogotá D.E., Colombia The Global Talent Co. A tiempo completo

    About The Global Talent Co.The Global Talent Co. is a leading provider of innovative solutions to bridge the gap between top tech companies and talented professionals worldwide. Our mission is to create equal opportunities for everyone, regardless of their country of origin.Job OverviewThis role involves managing the customer experience for a fast-growing...