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Senior Logistics Customer Experience Manager

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Damco Spain SL A tiempo completo
Job Overview

We are seeking a highly skilled Senior Logistics Customer Experience Manager to join our team at Damco Spain SL. In this role, you will be responsible for coordinating and executing logistics operations to ensure timely and efficient delivery of goods to our clients.

Key Responsibilities
  • Account Management: Manage a portfolio of logistics accounts, ensuring seamless coordination and execution of shipments.
  • Customer Service: Provide exceptional customer service, responding to inquiries and resolving issues in a timely manner.
  • Process Improvement: Continuously identify opportunities for process improvement, implementing changes to enhance efficiency and productivity.
  • Talent Development: Mentor and train junior staff members, helping them develop their skills and knowledge.
Requirements
  • Experience: At least 5 years of experience in logistics or customer-facing roles, preferably in international transportation or freight forwarding.
  • Education: Bachelor's degree in international commerce, administration, economy, engineering, or a related field.
  • Skills: Advanced written and spoken English, planning and execution capabilities, analytical and problem-solving skills, positive attitude, proactive and persistent.
What We Offer

We offer a competitive salary, estimated to be around €60,000 per year, based on the location and industry standards. Additionally, we provide a range of benefits, including health insurance, retirement plan, and paid time off. If you are a motivated and experienced professional looking for a new challenge, please apply today.