Account Professional
hace 3 días
We're seeking an Account Manager to lead our client relationships, ensuring satisfaction and growth. This role involves managing client accounts, coordinating with internal teams, and enhancing the client experience.
- Key Responsibilities:
Client Relationship Management:
- Develop long-lasting relationships with clients, acting as their primary point of contact.
Project Coordination:
- Ensure timely and successful delivery of solutions, liaising between clients and internal teams.
Performance Tracking:
- Monitor and report on account performance, including key metrics and client satisfaction.
Business Development:
- Identify opportunities for client growth, developing new business from existing accounts.
Issue Resolution:
- Address client issues promptly, escalating when necessary to ensure satisfaction.
Lists Building Process:
- Ensure sales development representatives have adequate lists to call on, following the building checklist.
Conversation Review:
- Review daily conversations in Salesforce to understand SDR interactions.
Setting Meetings:
- Set meetings for Red and Yellow clients to move them towards a Green status.
Cold Calling:
- Review recurring dispositions of Red and Yellow clients, making calls to attempt moving them forward.
Follow-up and Reschedules:
- Follow up on interested clients who requested more information or need rescheduling.
ROI/Meeting Documentation:
- Send clients ROI/meeting documents to illustrate value and secure future engagements.
Strategy Plan Development & Management:
- Outline new strategy plans after meeting with clients, identifying opportunities for future growth.
SDR Coach:
- Meet with the SDR Coach weekly to implement changes based on phone interactions.
Client Onboarding:
- Evaluate and optimize client onboarding processes, ensuring efficient launch communications.
Our Ideal Candidate:
You will excel in this role if you are a proactive problem-solver with a passion for delivering exceptional client satisfaction and growth.
$63,000 - $83,000 per year
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