IT Support Specialist for Global Data Systems

hace 3 semanas


Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and growth pathways.

Job Summary

We are seeking a highly motivated IT Support Specialist to join our Label Insight team. The successful candidate will provide dedicated application support for internal applications, ensuring users can fulfill their duties efficiently and effectively.

Key Responsibilities:
  • Provide professional technical application support, customer-facing services, and desktop applications for global offices.
  • Evaluate and resolve application issues, escalating complex problems to relevant teams as needed.
  • Support international offices after project delivery and participate in planned projects and software releases.
  • Maintain application systems to the highest standard, optimizing productivity and efficiency.
  • Respond to out-of-hours support requests and manage application configuration, problem analysis, and resolution.
Requirements

To be successful in this role, you will require:

  • Experience working within a service desk environment.
  • Proven track record of supporting proprietary applications in commercial settings.
  • An analytical approach to information gathering and fault diagnosis.
  • Facing customer service experience and a positive attitude towards work.
  • Knowledge of Microsoft SQL Database language, XML, JSON, Google, and Microsoft 365 tools (desirable).
Benefits

We offer a competitive salary ($73,000 - $95,000 per year) and an attractive benefits package, including flexible working arrangements, health insurance, life assurance, volunteer time off, LinkedIn Learning, and Employee-Assistance-Program (EAP). Our commitment to diversity, equity, and inclusion is reflected in our equal opportunity policies and employee development initiatives.



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