Senior Access Management Administrator

hace 5 días


Colombia Lean Solutions Group A tiempo completo

Job Title: Senior Access Management Administrator

About the Role:

We are seeking a highly skilled and experienced Access Management Specialist to join our team. As a critical member of our support team, you will be responsible for managing and maintaining our access management systems, ensuring that users have secure and appropriate access to various platforms.

This is an excellent opportunity for professionals with experience in access management to take their careers to the next level. You will work closely with our engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

Key Responsibilities:

  • Manage the onboarding process for new personnel by processing HR-submitted tickets and creating user accounts.
  • Review job titles and match them to existing roles, determining appropriate access levels and tools required.
  • Handle role transfers, ensuring that access levels and tools are updated for employees moving to higher-level positions.
  • Install, administer, support, and troubleshoot Windows software/tools.
  • Update system records and access levels for relocated personnel.
  • Process termination requests to promptly revoke system access for departing employees.
  • Support the implementation of large-scale Virtual Radiology Assistant programs.
  • Document all processes, changes, and resolutions in a clear and organized manner.
  • Support incident response efforts, including after-hours and weekend support based on incident levels and operational requirements.

Requirements & Qualifications:

To excel in this role, you should possess:

  • +1-2 years of working experience.
  • Proven experience with Service Now ticketing systems.
  • Proficiency in troubleshooting and resolving access management issues.
  • Excellent customer service skills with the ability to communicate effectively and professionally with end-users.
  • Strong troubleshooting and problem-solving skills.
  • Experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN) and Mobile.
  • ServiceNow certification(s) is a plus.
  • OKTA experience is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the ability to remain composed under pressure.
  • Adaptability and a mindset geared towards continuous learning.
  • Ability to effectively work with cross-functional teams and share knowledge.

Estimated Salary: $60,000 - $80,000 per year.

Location: Remote - LATAM.

Why Lean Solutions Group?

  • Join a powerful tech workforce and help us change the world through technology.
  • Professional development opportunities with international customers.
  • Collaborative work environment.
  • Career path and mentorship programs that will lead to new levels.


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