Senior Access Management Specialist

hace 1 semana

Colombia Lean Solutions Group A tiempo completo

Job Title: Senior Access Management Specialist
Location: Remote - LATAM

About Us: Lean Tech is a rapidly expanding organization in Medellín, Colombia. We have an extensive network within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to grow their careers.

Job Summary: As a Senior Access Management Specialist, you will be responsible for managing and maintaining our access management systems, ensuring that users have secure and appropriate access to various platforms. This role involves creating user accounts, reviewing job titles, and updating access levels and tools as needed.

Main Responsibilities:

  • Manage the onboarding process for new personnel by processing HR-submitted tickets and creating user accounts.
  • Review job titles and match them to existing roles, determining appropriate access levels and tools required.
  • Handle role transfers, ensuring that access levels and tools are updated for employees moving to higher-level positions.
  • Install, administer, support, and troubleshoot Windows software/tools.
  • Update system records and access levels for relocated personnel.
  • Process termination requests to promptly revoke system access for departing employees.
  • Support the implementation of a large-scale Virtual Radiology Assistant program.
  • Document all processes, changes, and resolutions in a clear and organized manner.
  • Support incident response efforts, including after-hours and weekend support.

Requirements & Qualifications:

  • +1-2 years of working experience.
  • Proven experience with Service Now ticketing systems.
  • Proficiency in troubleshooting and resolving access management issues.
  • Excellent customer service skills with the ability to communicate effectively and professionally with end-users.
  • Strong troubleshooting and problem-solving skills.
  • Ability to perform desktop software license management per the company's license and compliance needs.
  • Experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN) and Mobile.
  • ServiceNow certification(s) is a plus.
  • OKTA experience is a plus.

Why Work with Us: Join a powerful tech workforce and contribute to shaping the data landscape within a dynamic and growing organization. You'll have opportunities for professional growth, collaborative work environments, and career path and mentorship programs.

Salary Range: $60,000-$80,000 per year, depending on experience and qualifications.

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