Access Management Security Engineer
hace 4 días
Company Overview: Lean Tech is a rapidly expanding organization with a presence in Medellín, Colombia. As a leading player in software development and IT services for the entertainment, financial, and logistics sectors, we pride ourselves on having one of the most influential networks across Latin America and the United States.
We are seeking a dedicated Access Management Specialist to join our proactive support team. In this critical role, you will be responsible for managing and maintaining our access management systems, ensuring users have secure and appropriate access to various platforms.
Position Requirements:
- Onboard new personnel by processing HR-submitted tickets and creating user accounts.
- Review job titles and match them to existing roles, determining appropriate access levels and tools required.
- Handle role transfers, ensuring access levels and tools are updated for employees moving to higher-level positions.
- Install, administer, support, and troubleshoot Windows software/tools.
- Update system records and access levels for relocated personnel.
- Process termination requests to promptly revoke system access for departing employees.
- Support the implementation of a large-scale Virtual Radiology Assistant program.
- Document processes, changes, and resolutions in a clear and organized manner.
- Support incident response efforts, including after-hours and weekend support.
Requirements & Qualifications:
- +1-2 years of working experience.
- Proven experience with ServiceNow ticketing systems.
- Proficiency in troubleshooting and resolving access management issues.
- Excellent customer service skills with the ability to communicate effectively and professionally with end-users.
- Strong troubleshooting and problem-solving skills.
- Experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN) and Mobile.
- ServiceNow certification(s) is a plus.
- OKTA experience is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain composed under pressure.
- Adaptability and a mindset geared towards continuous learning.
- Ability to effectively work with cross-functional teams and share knowledge.
Why Work at Lean Tech?
- Join a powerful tech workforce and contribute to shaping the data landscape within a dynamic and growing organization.
- Professional development opportunities with international customers.
- Collaborative work environment.
- Career path and mentorship programs that will lead to new levels.
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