Enterprise Access Management Professional

hace 3 semanas


Colombia Lean Solutions Group A tiempo completo

Lean Tech Overview

We are a rapidly expanding organization in Medellín, Colombia, with a significant influence in software development and IT services for various sectors. Our company offers opportunities for professionals to grow their careers and experience substantial growth.

About the Role

We seek a dedicated Enterprise Access Management Professional - Secure Solutions Specialist to join our proactive support team. In this critical role, you will manage and maintain access management systems, ensuring users have secure and appropriate access to platforms. This position enhances our security posture and operational efficiency by working with advanced solutions.

Responsibilities

  1. User Onboarding and Management: Process HR-submitted tickets, create user accounts, and determine access levels based on job titles and roles.
  2. Role Transfers and Access Updates: Ensure access levels and tools are updated when employees move to higher-level positions or change roles.
  3. System Administration: Install, administer, support, and troubleshoot Windows software and tools.
  4. System Record Updates: Update system records and access levels for relocated personnel or terminated employees.
  5. Support Implementation of Virtual Radiology Assistant Program: Ensure 3,600 radiologists across the enterprise have necessary access.
  6. Documentation and Incident Response: Document processes, changes, and resolutions; and support incident response efforts, including after-hours support.

Requirements & Qualifications

To excel in this role, you should possess:

  • +1-2 years of working experience.
  • Proven experience with Service Now ticketing systems.
  • Proficiency in troubleshooting and resolving access management issues.
  • Excellent customer service skills and ability to communicate effectively.
  • Strong troubleshooting and problem-solving skills.
  • Experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN) and Mobile.
  • ServiceNow certification(s) is a plus.
  • OKTA experience is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and adaptability under pressure.

Career Growth and Benefits

We offer professional development opportunities, a collaborative work environment, and career path programs that lead to new levels. As an equal-opportunity employer, we celebrate diversity and create an inclusive environment for all employees. The estimated salary for this role is $60,000-$80,000 per year, depending on experience and qualifications.



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