Senior Salesforce Administrator Latam
hace 7 meses
Location: Bogota, or Medellin Colombia (Hybrid)
**_
This role requires you to be in the office 3-4 times a week.
- **
Zinovo Extend is a strategic staffing arm of the global Salesforce consulting firm, Zinovo. We work with clients across various industries, including healthcare, finance, and manufacturing, providing solutions such as IT strategy development, business process analysis, data analytics, and project management. We thrive to partner with our clients to deliver tailored staffing and consulting solutions that drive operational efficiency, productivity, and growth.
We’re seeking to hire a Bilingual (Spanish/English) Senior Salesforce Administrator to join our Zinovo team. In this role, you'll be responsible for managing and optimizing our Salesforce platform to drive operational excellence and enhance customer relationship management. As a Senior Salesforce administrator with Zinovo, you put the “I” in Impact by bringing innovation to life You are on team Zinovo, the leader in Salesforce support. Your work here helps grow Zinovo to be the most trusted Salesforce managed services partner
- Work with all stakeholders to define boundaries or requirements to ensure the platform is designed to the customer's specifics. The main role is enabling users to gain the most from their Salesforce user experience.
- Understand the partnership/relationship between Zinovo and Salesforce to make the Salesforce platform work to meet Zinovo’s needs.
- Working alongside the Delivery Lead and team to assist in efficiency and staying on top of tasks while monitoring successes and temperature of customer relationships.
- Maintain the platform for the client to a superb level, ease the technicality for all users.
General Salesforce usage and “how to” questions, User navigation guidance, Password resets, New User setup, New List Views and updates, Reports and file content folders access, Log and monitor cases open with Salesforce Support
- Stay relevant on all of Salesforce’s new tools, capabilities, and updates.
**Minimum Qualifications**:
- Degree in Computer Science, Engineering, Business, or other related technical field
- Must be fluent in English and Spanish
- Specialized skills: Salesforce, Business Process, Data management and validation, System Administration, Troubleshooting
- A desire to work within a fast-paced, collaborative, and team-based support environment
Interested in developing their professional network through participation in technology user groups, networking events, and technology organizations.
- You’ll contribute to an enhance our culture; highly motivated; you have an intense work ethic; maniacally organized; independent and an outside thinker.
- You’re a person who appreciates feedback and direction, yet you are a self-starter who can run on their own ideas.
- You are a wizard with organization and multi-tasking.
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