Customer Service Representative

hace 1 semana


Girardot City, Cundinamarca, Colombia 1160 Kyndryl Colombia Sas A tiempo completo
About the Role

As a Customer Service Representative at 1160 Kyndryl Colombia Sas, you will be the face and voice of our company, helping customers resolve their technical issues on a daily basis. This role combines the expertise of tech support with problem-solving and customer service skills.

Your Responsibilities
  • Provide top-notch technical support to our clients via various communication channels, including chat, email, and Microsoft Teams
  • Work collaboratively with back-office teams to handle escalations and provide effective solutions
  • Develop strong relationships with customers by listening actively and adapting to their needs
Requirements

To excel in this role, you should have:

  • At least 3 years of professional experience in a similar field
  • Intermediate level English language proficiency
  • Knowledge of Windows, Mac, or Linux operating systems
  • Troubleshooting and problem-solving skills
  • Excellent customer support knowledge and active listening skills
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary: $55,000 - $65,000 per annum, depending on your experience and qualifications
  • State-of-the-art resources and Fortune 100 clients, offering opportunities for growth and innovation
  • A comprehensive benefits package, including choice-based options to support your well-being and family
  • Access to industry-leading employee learning programs, providing certifications in Microsoft, Google, Amazon, and more
  • Opportunities to volunteer and give back to the community through our company-wide platform


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