Customer Service Operations Specialist

hace 2 días


Girardot City, Cundinamarca, Colombia Johnson And Johnson A tiempo completo

Johnson & Johnson, a leading healthcare company, is seeking an experienced Customer Service Operations Specialist to join their team in Bogotá. As a key member of the customer service organization, this role provides direct support to customers and facilitates transactional activities.

Main Responsibilities:

  • Scheduling deliveries and appointments
  • Processing orders
  • Order tracking and support to customer inquiries for new and existing orders

The ideal candidate will have a solid understanding of J&J customer service processes, products, and their interrelationship. They will navigate key relationships and collaborate as needed across functions, including Supply Chain, Finance, and Shared Services, to resolve customer issues.

Qualifications:

  • University / Bachelor's Degree or Technical or Technological Studies
  • Desirable 0-2 years of related experience
  • Bilingual (Spanish, Portuguese, and English) Optional
  • Standard office telephone, Email, Outlook skills
  • Ability to make quick decisions, perform efficiently and effectively, and deal with multi-sources of information

We offer a competitive salary range of $35,000 - $55,000 per year, depending on experience.

About Us:

For over 130 years, diversity, equity & inclusion has been a part of our cultural fabric at Johnson & Johnson. We believe that our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.



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