Senior Customer Service Operations Specialist
hace 3 días
Johnson & Johnson Job Overview
We are seeking a highly skilled Senior Customer Service Operations Specialist to join our team in Bogotá. As a key member of our customer service organization, you will be responsible for providing exceptional support to our customers and facilitating transactional activities.
Main Responsibilities:
- Order Management: Scheduling deliveries and appointments, processing orders, order tracking and support for customer inquiries.
- Invoice Management: Invoicing customer sales orders, facilitating invoice corrections, reviewing customer billing plans, liaising with finance and other parties for credit and debit processing.
- Problem Resolution: Solving issues related to orders, claims management, returns management, recall management, interacting with other areas to find solutions and contacting customers with final solutions.
Requirements:
- University/Bachelor's Degree or Technical/Technological Studies.
- Generally, 0-2 years of related experience.
- Bilingual (Spanish, Portuguese, and English).
- Office skills: Standard office telephone, Email, Outlook.
- Professional skills: Ability to make quick decisions, perform efficiently and effectively, deal with multi-sources of information.
Preferred Qualifications:
- Tech experience.
- Technical skills: MS Office, SAP (desirable), Salesforce (desirable).
About Us:
For over 130 years, diversity, equity, and inclusion have been at the heart of our cultural fabric at Johnson & Johnson. We believe that a healthier, more equitable world starts with us and is driven by our values. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that our business success depends on how well we understand and meet the diverse needs of the communities we serve. At Johnson & Johnson, we all belong.
Estimated Salary: $35,000 - $50,000 per year, depending on location and experience.
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