Sap Technical Service Manager Position

hace 6 días

Girardot City, Cundinamarca, Colombia Sap A tiempo completo

About the Role

We are seeking a seasoned SAP Professional to fill the position of Technical Service Manager. As a key member of our team, you will be responsible for delivering high-quality technical managed services to our Rise with Sap customers in their SAP S/4HANA Private Cloud adoption journey.

Key Responsibilities

  • You will serve as the primary contact for private cloud customers for technical delivery topics, technology discussions, and other contractual entitlements for technical components as per contract.
  • As the technical landscape owner, you will lead technical delivery and management of system landscape as a representative of Sap Enterprise Cloud Services.
  • You will be accountable as the single orchestrator for End2End delivery from Sap Enterprise Cloud Services.
  • You will introduce technical managed services scope, roles, and responsibilities as part of customer onboarding to establish and strengthen the partnership.
  • You will develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
  • You will proactively manage operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
  • You will act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
  • You will maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
  • You will establish good relationships with all customer-facing roles in Sap to provide One Sap experience.
  • You will be part of the Sap overall governance model set up for each customer.
  • You will actively manage internal and external stakeholders.
  • You will proactively add value to customer (business) through aligning VAT (virtual account team) initiatives.
  • You will guide customers on key topics like Business Continuity, Security & Compliance.
  • You will maintain customer satisfaction through proactive issue mitigation and escalation management.
  • You will support customer critical situations and de-escalations.
  • You will protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals, and other revenue leakage possibilities.

Requirements

  • You should have a Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
  • You should have high proficiency in customer communications and presentations.
  • You should have a strong understanding of Sap solutions, including S/4HANA architecture, conversion, migration paths, and tools.
  • You should have proficiency in English; additional language skills are an asset.
  • You should have at least 6 years of SAP Technical Administration with Sap Basis skills.
  • You should have 3 years of customer-facing Sap Technical Consulting experience.
  • You should have experience in solution design, enterprise architecture, and Sap implementation.
  • You should have knowledge of Sap RISE or ECS experience is advantageous.
  • You should have experience in technical project planning, implementation, and configuration.

Preferred Skills

  • Certifications in Sap Basis/Application, Project Management, or Hyperscalers (Azure/AWS/GCP).
  • Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for Sap IT operations.

About You

  • You should have a high interest in technical topics and motivation to learn.
  • You should have excellent communication skills and experience in customer-facing roles.
  • You should be able to switch communication styles for technical and non-technical audiences.
  • You should have a pro-active problem-solving attitude and customer-first mindset.
  • You should have experience working in international and global virtual matrix organizations.

Location and Salary

The position is based in Bogota, Colombia, with a hybrid work arrangement that requires 3 days of onsite presence per week. The estimated salary range for this position is $100,000 - $140,000 per year, depending on qualifications and experience.

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