Senior Customer Service Representative

hace 1 día


Girardot City, Cundinamarca, Colombia Talentek By Hubtek A tiempo completo

Company Overview
Talentek By Hubtek is a company that fosters growth and development of its employees through learning experiences and opportunities. We aim to support businesses through our services and strive to become leaders in our field.

Job Summary
This Senior Customer Service Representative position requires providing exceptional customer experience by proactively addressing opportunities to delight customers. The ideal candidate will have 3-4 years of experience in customer service, preferably in finance or logistics, managing credit processes and maintaining relationships with clients.

Salary and Benefits
We offer a competitive salary of $5,800,000 COP per year, which includes a standard schedule from Monday to Friday (8am-5pm) and flexible hours for the remaining days. Additionally, we provide an indefinite contract and work-from-home flexibility.

Required Skills and Qualifications
To succeed in this role, you should possess excellent communication skills, adaptability, teamwork, decision-making, and attention to detail. A Bachelor's degree in Administrative areas, finance, or economics is required, along with advanced English skills (B2 or higher).

About the Role
The primary responsibilities include providing world-class customer service, reviewing customer requests, thoroughly explaining policies and procedures, resolving issues, and ensuring accurate customer account information. You will also be responsible for analyzing purchases, following up on invoices, supporting collections efforts, and maintaining compliance with special purchase terms.

Your Success
To excel in this position, you must believe in and love your work, demonstrating a strong passion for delivering exceptional results. Your ability to work effectively as part of a team, being adaptable and communicating clearly will be key to your success.

Language: English (en)



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