Air Freight Operations Coordinator

hace 3 semanas

Girardot City, Cundinamarca, Colombia Dhl Global Forwarding (Colombia) S.A.S. A tiempo completo

Company Overview

DHL Global Forwarding (Colombia) S.A.S. is a leading logistics company that offers a wide range of services to its customers. Our team is dedicated to providing exceptional service and ensuring the smooth movement of goods.

Salary and Benefits

The successful candidate will be offered a competitive salary of $3,198,000 per year, along with a performance bonus ranging from 7% to 13% of salary ($223,860 min - $415,740 max). Additionally, a food allowance of $95,564 will be provided.

Job Description

We are seeking an experienced Air Freight Operations Coordinator to join our team in Colombia. The ideal candidate will have a strong understanding of air export regulations, documentation, and incoterms. They will be responsible for administering air freight operations and customer service processes, ensuring seamless end-to-end performance and profitability while maintaining quality and regulatory compliance.

Key Responsibilities:

  • Take ownership of transport orders, ensuring timely pickup and optimizing booking processes.
  • Prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations.
  • Collaborate with counterparts to validate and finalize documents.
  • Assign tasks to supporting functions and monitor performance.
  • Meet and exceed customer expectations as well as internal Key Performance Indicators.
  • Provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution, and pricing/quotes.
  • Record, track, resolve, analyze, and take necessary corrective action regarding all exceptions/operational irregularities – proactively updating the customer.
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
  • Effectively communicate with DHL Network colleagues, focusing on stressing a sense of urgency on behalf of the customer.
  • Obtain and maintain all company systems and commodity-related certifications.
  • Ensure that correct costs and revenues are captured against customer's profile – taking full ownership of financial performance, promptly resolving any related issues.
  • Acknowledge customer requests for quotations and send them to the Quotations team for processing.
  • Pass leads to Sales.
  • Be available to support on weekends to attend urgencies or critical situations that could affect the movement of shipments.

Required Skills and Qualifications:

  • Strong understanding of Air Export regulations, documentation, and incoterms.
  • Minimum of 3 years in Air Freight Forwarding experience.
  • Enthusiasm for building deep and lasting connections with our customers.
  • Proactive and solution-oriented mindset, always demonstrating a 'can do' attitude.
  • Ability to resolve issues related to product movement and proactively communicating with the customer.
  • Strong attention to detail and excellent communication skills (oral and written) in English are essential.
  • Prior customer service experience is preferred.
  • Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel.
  • Experience using Cargo Wise Transportation Management System is preferred.

Original Language Code

en

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