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Technical Support Analyst
hace 1 mes
Job Summary
Cisco Switches Wi-Fi: We are seeking a skilled Technical Support Analyst to join our team at Logicalis Group (De). As a Technical Support Analyst, you will be responsible for providing technical assistance and support to customers and internal stakeholders. Your expertise in Cisco Switches Wi-Fi will be essential in resolving complex technical issues and ensuring seamless network operations.
Key Responsibilities
- Provide technical support and assistance to customers and internal stakeholders via phone, email, and remote access.
- Troubleshoot and resolve complex technical issues related to Cisco Switches Wi-Fi.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain technical documentation and knowledge base articles.
Requirements
- 3+ years of experience in technical support or a related field.
- Expertise in Cisco Switches Wi-Fi and network infrastructure.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].
