Technical Support Professional

hace 1 semana


Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo
About the Role

SupportYourApp is looking for an experienced Technical Support Consultant to join our team. As a Technical Support Consultant, you will be responsible for providing exceptional technical support to our clients via various communication channels.

Key Responsibilities
  • Resolve technical issues of varying complexity and provide timely support to customers
  • Collaborate with developers and other departments to identify and troubleshoot technical issues
  • Communicate effectively with customers to ensure their satisfaction and resolve issues efficiently
  • Stay up-to-date with the latest technical developments and maintain a strong understanding of our clients' products and services
  • Work securely with sensitive customer information and adhere to our company's data protection policies
Requirements
  • Excellent English communication skills (at least C1 level)
  • Prior experience in tech support or a similar role
  • Strong troubleshooting and problem-solving skills, with attention to detail
  • Technical background related to networking, including experience with VPNs, firewalls, and cloud services
  • Basic understanding of cybersecurity and experience working with ISPs
  • Customer-centric attitude and excellent interpersonal skills
Bonus Points
  • Experience with Zendesk or similar CRM systems
  • Experience working with engineers
  • Degree in computer science or information technology
  • Certification in Microsoft, Linux, or Cisco
  • Experience with remote desktop applications and help desk software
About SupportYourApp

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. We value our team members and strive to create a positive and inclusive work environment.



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