Systems Support Analyst

hace 1 semana


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
Job Summary

The Systems Support Analyst is a critical role within Scotiabank's Global Systems Operations Centre (GSOC). This position is responsible for ensuring the availability and smooth operation of complex payment processing systems, including BESS and SWIFT, in a 24/7 environment.

The ideal candidate will possess a strong understanding of computer systems operations, including legacy and modern systems, and be fluent in usage and basic troubleshooting. They will also have a solid technical understanding of key applications used daily, such as BESS, SAA, Microsoft Office, and Operating Systems like Tandem HP, Windows, and Unix.

The Systems Support Analyst will be responsible for monitoring communication/system interfaces and console logs, ensuring online availability, and promptly addressing any deviations from normal processing flow. They will also participate in scheduled tests, including Business Resumption Plan (BRP), Disaster Backup Recovery (DBR), and application health-checks.

This is a dynamic environment that requires immediate choice of action/judgement to minimize downtime. The incumbent must possess a high degree of common sense, analytical skills, and the ability to communicate clearly, both verbally and in writing.

The Systems Support Analyst will work in a 7/24 environment, rotating shifts, and be prepared to work extra and/or fill in when other members are absent. Teamwork is vital to ensure continuous service from start to end of each shift, including smooth shift turnover.

Key Responsibilities:

  • Ensure highly complex, mission-critical payment applications are available to the worldwide user community.
  • Monitor queues and traffic flows, ensuring cut-off times are respected.
  • Execute and monitor daily/weekly/monthly scheduled processes required by the BESS Payment Application.
  • Process and monitor the centralized SWIFT Alliance Access Application.
  • Participate in scheduled tests, including BRP, DBR, and application health-checks.
  • Ensure prompt action to requests for customer account maintenance.

Requirements:

  • Basic knowledge of computer systems operations.
  • Fluency in usage and basic troubleshooting.
  • Solid technical understanding of key applications used daily.
  • Ability to communicate clearly, both verbally and in writing.
  • High degree of common sense and analytical skills.

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