Global Technical Support Specialist with Customer Happiness Expertise
hace 3 semanas
Unlock Your Potential with SupportYourApp
Are you passionate about delivering exceptional customer experiences and troubleshooting technical issues? Join our team as a Global Technical Support Specialist and thrive in a multicultural and multilingual environment.
As a Global Technical Support Specialist, you will be responsible for providing top-notch support and troubleshooting for online course teams and instructors. You will apply the latest customer happiness practices, advise course teams on best practices and options, and work closely with the product and engineering team for bug resolution.
What You Will Do:
- Provide exceptional customer support and troubleshooting for online course teams and instructors
- Apply the latest and greatest customer happiness practices
- Advise course teams on best practices and options
- Monitor internal escalation channels
- Work closely with the product and engineering team for bug resolution
- Escalate feature requests
- Provide omni-channel support via calls and emails
- Become a product expert and constantly grow
- Maintain working knowledge of our client's products and services
What You Need to Succeed:
- Excellent English and Spanish language skills
- General knowledge of coding and web development practices
- Familiarity with debugging HTML, JavaScript, and Python
- At least 3 years of providing customer support and technical troubleshooting for SaaS customers
- Experience in technical support
- Experience with database queries and command line
- Experience with Zendesk, Jira, GitHub
- Excellent business writing and communication skills
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Why Choose SupportYourApp?
We are a multinational company with a diverse team of professionals from over 30 countries, speaking over 60 languages. We treat our team members like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and qualifications.
We are an equal opportunities employer and welcome applications from candidates with various backgrounds and experiences.
Grab the chance to join our team and send your CV in English, pointing out your outstanding skills.
About SupportYourApp
We are a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We are a company with unbiased views and a positive work environment. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
How to Apply
Send your CV in English, pointing out your outstanding skills, and mention this job reference #J-18808-Ljbffr.
We look forward to receiving your application
Disclaimer
The information provided is for general information purposes only and does not constitute a contract. We reserve the right to modify or withdraw this job description at any time without notice.
Language: English
Location: Remote
Type: Full-time
Job Type: Permanent
Salary Range: $60,000 - $80,000 per year
Experience: 3+ years
Education: Bachelor's degree in a related field
Skills: Excellent English and Spanish language skills, general knowledge of coding and web development practices, familiarity with debugging HTML, JavaScript, and Python, experience in technical support, experience with database queries and command line, experience with Zendesk, Jira, GitHub, excellent business writing and communication skills
Work Style: Remote work
Work Environment: Multicultural and multilingual environment
Benefits: Unlimited care, individual approach, wholesome positive experience
Job Description Format: Business-like tone, bold texts, extended content, and added value
Token Limit: 8192 tokens
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