Technical Support Expert with Multilingual Skills
hace 6 días
SupportYourApp Inc. offers a unique opportunity to work as a Technical Support Consultant in a multicultural and multilingual environment. Salary: $25,000 - $35,000 per year.
About the Company: We are a multinational company providing secure technical, customer support, and CX services for tech companies around the globe. With 8 hubs worldwide, we welcome people with various backgrounds and experiences.
Job Description: As a Technical Support Consultant, you will provide exceptional customer support and troubleshooting for online course teams and instructors. Your responsibilities will include applying customer happiness practices, advising on best practices and options, monitoring internal escalation channels, working closely with product and engineering teams, escalating feature requests, and providing omni-channel support via calls and emails.
Requirements:
- Excellent English and Spanish language skills
- General knowledge of coding and web development practices
- Familiarity with debugging HTML, JavaScript, and Python
- At least 3 years of experience in customer support and technical troubleshooting for SaaS customers
- Experience with database queries and command line
- Experience with Zendesk, Jira, GitHub
- Excellent business writing and communication skills
- A personal laptop or computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits:
- A fixed schedule from 8am–4pm, Colombia time
- The opportunity to work fully remotely
- An inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- A responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
About the Role: This is an excellent opportunity to join a global team and grow professionally in a positive and supportive environment.
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