Technical Support Expert with Multilingual Skills

hace 6 días


Cali, Valle del Cauca, Colombia Supportyourapp Inc. A tiempo completo

SupportYourApp Inc. offers a unique opportunity to work as a Technical Support Consultant in a multicultural and multilingual environment. Salary: $25,000 - $35,000 per year.

About the Company: We are a multinational company providing secure technical, customer support, and CX services for tech companies around the globe. With 8 hubs worldwide, we welcome people with various backgrounds and experiences.

Job Description: As a Technical Support Consultant, you will provide exceptional customer support and troubleshooting for online course teams and instructors. Your responsibilities will include applying customer happiness practices, advising on best practices and options, monitoring internal escalation channels, working closely with product and engineering teams, escalating feature requests, and providing omni-channel support via calls and emails.

Requirements:

  • Excellent English and Spanish language skills
  • General knowledge of coding and web development practices
  • Familiarity with debugging HTML, JavaScript, and Python
  • At least 3 years of experience in customer support and technical troubleshooting for SaaS customers
  • Experience with database queries and command line
  • Experience with Zendesk, Jira, GitHub
  • Excellent business writing and communication skills
  • A personal laptop or computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits:

  • A fixed schedule from 8am–4pm, Colombia time
  • The opportunity to work fully remotely
  • An inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • A responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

About the Role: This is an excellent opportunity to join a global team and grow professionally in a positive and supportive environment.



  • Cali, Valle del Cauca, Colombia Supportyourapp A tiempo completo

    Unlock Your Potential as a Technical Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? We're looking for a skilled Technical Support Specialist to join our team at SupportYourApp.Key Responsibilities:Provide top-notch customer support and troubleshooting for...


  • Cali, Valle del Cauca, Colombia Supportyourapp A tiempo completo

    About UsSupportYourApp is a leading provider of premium outsourced customer support and CX services for tech companies worldwide. With over 13 years of experience, we have established ourselves as an industry leader in secure technical support and customer experience.Job Description:As a Technical Support Expert at SupportYourApp, you will be responsible for...


  • Cali, Valle del Cauca, Colombia Supportyourapp A tiempo completo

    Unlock Your Potential with SupportYourAppAre you passionate about delivering exceptional customer experiences and troubleshooting technical issues? Join our team as a Global Technical Support Specialist and thrive in a multicultural and multilingual environment.As a Global Technical Support Specialist, you will be responsible for providing top-notch support...


  • Cali, Valle del Cauca, Colombia Faith A tiempo completo

    Company Overview: Faith is a leading organization seeking a highly skilled Finance Specialist to support its financial processes and decision-making. Salary: We offer a competitive salary of $80,000 per annum, commensurate with experience.Job Description: As a Financial Expert, you will be responsible for performing financial reconciliations to ensure...


  • Cali, Valle del Cauca, Colombia SupportYourApp Inc. A tiempo completo

    About the Role:We are seeking a skilled Technical Support Consultant to join our SupportYourApp team. As a Technical Support Consultant, you will play a crucial role in delivering exceptional customer support and troubleshooting services to our online course teams and instructors.Key Responsibilities:Provide timely and effective customer support via various...


  • Cali, Valle del Cauca, Colombia Buscojobs Colombia A tiempo completo

    Immerse yourself in a dynamic environment as a Customer Support ConsultantSalary COP 40,000,000 - 80,000,000 per year.A passionate advocate for the tech world, you will have the chance to be part of the leading SaaS, Software, or Hardware solutions globally. This role offers a unique opportunity to thrive in a multicultural and multilingual setting while...


  • Cali, Valle del Cauca, Colombia Fortinet A tiempo completo

    At Fortinet, we're passionate about creating a diverse workplace that fosters innovation and growth. As a Systems Engineer, you'll be part of an integrated team with true international representation, contributing your talents, backgrounds, and experiences to drive our company forward.Your primary role will be to assist in qualifying sales leads from a...


  • Cali, Valle del Cauca, Colombia Supportyourapp Inc. A tiempo completo

    Unlock Your PotentialAs a Technical Support Specialist at SupportYourApp, you will have the opportunity to work with a diverse team and clients from around the world. Your role will be to provide exceptional customer support and troubleshooting for online course teams and instructors. You will be responsible for applying the latest customer happiness...


  • Cali, Valle del Cauca, Colombia Fortinet A tiempo completo

    Job SummaryAs a Technical Support Specialist at Fortinet, you will be responsible for providing technical expertise to customers and internal teams. This role requires a strong understanding of cybersecurity frameworks, networking technologies, and authentication protocols. The ideal candidate will have experience in pre-sales, sales, and post-sales support,...


  • Cali, Valle del Cauca, Colombia SupportYourApp A tiempo completo

    Unlock Your Potential as a Customer Support ConsultantAre you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? We're looking for a skilled Customer Support Consultant to join our team at SupportYourApp.Key Responsibilities:Provide top-notch customer support via chats and emailsBuild...


  • Cali, Valle del Cauca, Colombia Fortinet A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Fortinet. The successful candidate will be responsible for providing technical support to our customers, assisting in qualifying sales leads from a technical standpoint, and being the main technical resource on sales calls.Key ResponsibilitiesPre-sales: Assist in...


  • Cali, Valle del Cauca, Colombia Fortinet A tiempo completo

    About the Role: As a key member of our team, you will play a crucial part in delivering exceptional technical pre-sales support and driving business growth through your expertise. Our ideal candidate possesses a deep understanding of cybersecurity frameworks, technologies, and protocols, as well as excellent communication and problem-solving skills.Key...


  • Cali, Valle del Cauca, Colombia Faith A tiempo completo

    We are seeking a detail-oriented IT Technician to support our company's infrastructure and employees. The successful candidate will provide technical assistance and maintain user account information.This role involves installing, configuring, and maintaining PCs and peripherals, as well as analyzing and resolving software and hardware issues. The IT...


  • Cali, Valle del Cauca, Colombia Supportyourapp A tiempo completo

    We are seeking a highly skilled Customer Support Specialist to join our team at SupportYourApp. As a tech-savvy individual with excellent communication skills, you will provide exceptional support to customers via chat and email, building positive relationships and ensuring seamless issue resolution.Key Responsibilities:Deliver top-notch customer service...

  • Tech Support Expert

    hace 2 semanas


    Cali, Valle del Cauca, Colombia SupportYourApp A tiempo completo

    Customer Support Role OverviewWe are seeking a skilled Cross-Cultural Customer Support Specialist to join our global team.The ideal candidate will have excellent English communication skills and experience in customer support.Key Responsibilities:Provide top-notch customer support via chats and emailsBuild strong relationships with customers and meet team...


  • Cali, Valle del Cauca, Colombia Goodyear Dunlop Tires Germany Gmbh A tiempo completo

    Overview:Goodyear Dunlop Tires Germany GmbH is seeking a highly skilled Technical Project Manager to lead and manage complex projects, collaborating with various expert areas. This role ensures service provider performance and proper operations support.About the Role:As a Technical Project Manager, you will be responsible for providing high-level technical...


  • Cali, Valle del Cauca, Colombia HEALTH PRIME INTL LLC A tiempo completo

    Job Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team at HEALTH PRIME INTL LLC. The ideal candidate will have a strong background in technical support and systems maintenance, with excellent communication and problem-solving skills.Key Responsibilities:Provide technical support and...


  • Cali, Valle del Cauca, Colombia Goodyear Dunlop Tires Germany GmbH A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Infrastructure Coordinator to join our team at Goodyear Dunlop Tires Germany GmbH. This is a key role that requires a strong technical background, excellent communication skills, and the ability to work effectively in a team environment.Primary Responsibilities:Provide technical expertise and experience...


  • Cali, Valle del Cauca, Colombia Human Value S.R.L. A tiempo completo

    Job Title: Compliance and Sustainability ExpertAbout the Role:We are seeking a Compliance and Sustainability Expert to join our Legal and Compliance Department. As a key member of the team, you will be responsible for overseeing our compliance systems, including our organizational, management, and control model under Legislative Decree 231/2001, as well as...

  • Structural CAD Designer

    hace 3 semanas


    Cali, Valle del Cauca, Colombia Uptalent A tiempo completo

    At Uptalent, we're seeking a skilled Structural CAD Designer to join our team as a Building Modeling Expert. This role requires a strong technical background in structural modeling using REVIT.The ideal candidate will have experience in creating detailed 3D models of building structures and infrastructure projects, as well as collaborating with design and...